Junior it help desk
location: tijuana, baja california, mexico
function: services & customer care
the technical support representative is the first contact for our customers with respect to all their questions regarding our products and services. The technical support representative has the responsibility to manage these contacts in a very customer-oriented, efficient, and effective way to ensure that they are fully satisfied and the required solutions are provided instantaneously.
what you bring to the team
* 90% english spoken and written.
* bachelor degree or equivalent experience
* a minimum of 1-2 years of related experience
* worked in a technical support position, preferably in unified communications sector, would be a benefit
* experience with customer relationship management (crm) systems
* additional technical certification is an advantage
* problem solving and troubleshooting skilled
* excellent understanding of computer operating systems
* ability to review and contribute to technical articles
* ability to process and retain a large amount of information and complexity
* customer focused
* self-driven and independent and able to manage own time, goals & objectives
* people-oriented and a team player
* strong commercial affinity
* strong communication skills, ability to build and maintain internal and external relationships
* ability to work and perform under pressure.
responsibilities include discussing technical aspects of product installation, operation, and maintenance with customers; keeping crm up to date; obtaining accurate customer details; generating sales leads; and providing compatibility information on company products.
our culture & equal opportunity
our commitment as an equal opportunity employer: all qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, accessibility needs, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
we create amazing new ways to hear, see, work, & work together
technical support call agent
requirements: conversational english; pc skills; 18 years or older; customer service and knowledge of networks and the internet; proof of fiscal situation and pc management.
we offer: paid and certified training; statutory benefits from day one; weekly payments; career plans; scholarships from telvista; pleasant work environment; discounts at various establishments; pantry vouchers; dental policy.
customer service (home office)
activities include reception of calls; base salary with weekly bonuses; superior benefits; training bonuses; work from home; secondary education required; fluent conversational english; full-time position with schedules including weekends; salary range 15,000.00 – 17,500.00 mxn per month; 8-hour shifts; typical benefits include salary increases, savings fund, medical insurance, and more.
customer service (general)
multiple postings describe roles requiring bilingual capability, security of travel, and varying shifts (mostly daytime, some evening/night options). Responsibilities include supporting sales teams, handling quotations, resolving order issues, collecting account information, and monitoring open orders. Benefits commonly include ley benefits, growth opportunities, weekly payroll, and job-specific perks.
equal employment opportunity & local details
location-specific notes vary by posting but generally indicate tijuana, baja california or similar locations with roles in customer service, tech support, or related fields. Language requirements often include english (intermediate to advanced) with spanish as primary language in some postings. Some roles indicate in-person work, others home office or hybrid arrangements.
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