Hyatt is a place of learning – similar to a university. The company offers many opportunities for professional and personal growth.
grounded in our purpose to “care for people so they can be their best,” a hyatt general manager is responsible for embodying this purpose by executing and delivering the hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities.
with passion, care, and a strong work ethic, hyatt general managers actively engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.
operations & business acumen
* manage owners’ assets to maximize returns and highlight hyatt’s value proposition as a management company.
* develop and implement a multi-year property-level business strategy focusing on brand positioning.
* maintain positive relationships with property owners on behalf of hyatt.
* utilize data insights to inform business decisions.
* understand property financials, including departmental p&ls, and oversee financial reporting, forecasting, and planning.
* improve current practices to meet guest and customer quality expectations.
* optimize sales and revenue management strategies for growth and profitability.
* ensure the property is well-maintained to preserve asset value.
* lead capital planning and utilize owner’s capital for property improvements.
* embrace technology and digital initiatives to enhance property performance and connectivity.
* ensure the safety of colleagues and guests.
* align property operations, guest service, and offerings with the brand.
* promote environmental sustainability.
experiment to improve
* balance the needs of property leaders, colleagues, guests, owners, and the community.
* adapt to changing environments and explore new revenue opportunities.
* exercise sound judgment and decision-making.
* use data for problem-solving, testing ideas, and measuring impact.
* balance existing practices with necessary adaptations for meaningful impact.
* approach challenges with a test-and-learn mindset.
drive impact
* communicate effectively with diverse audiences.
* implement strategic vision through property leadership.
* build accountability and shared success with the leadership team.
* respond promptly to feedback from customers and colleagues.
* address system and process issues quickly to ensure a seamless guest experience.
* foster a collaborative, open communication environment.
* proactively lead in ambiguous or stressful situations.
develop talent
* implement hyatt’s talent strategies to recruit, develop, and retain an inclusive workforce.
* support colleagues in embodying the hyatt brand and delivering authentic service.
* delegate effectively to promote development.
* mentor future leaders and provide growth opportunities.
* engage with the community and build a strong talent pipeline.
* monitor and enhance colleague engagement.
champions hyatt’s purpose & culture
* model hyatt’s values: empathy, integrity, respect, inclusion, experimentation, and wellbeing.
* listen actively and respond with compassion.
* foster an inclusive workplace where all colleagues feel valued and involved.
* support colleagues’ well-being and self-care.
* maintain honesty, openness, and ethical conduct.
qualifications
* current general manager with 2-3 years of experience preferred.
* experience in select service operations preferred.
* sales and revenue experience is a plus.
* excellent interpersonal skills to maintain positive relationships with ownership, corporate, management, colleagues, clients, and vendors.
* bi-lingual in spanish and english, written and oral communication required.
cheyenne mountain resort | colorado springs, co, us
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