*job id*:*
*required travel*: no travel
*managerial - no*
*location*:mexico-guadalajara (am)*
*who are we?
*:
*in one sentence*:
*what will your job look like?
*:
you will
- collaborate with cross-functional teams, including production support, infrastructure, database, unix, and windows teams, to establish a comprehensive monitoring suite and provide ongoing support for monitoring tools.
- oversee the end-to-end installation and integration of atomiq monitoring software.
- develop and document processes and technical guides to enhance and automate the monitoring dashboard.
- design and develop custom monitoring tools and dashboards tailored to specific needs.
- automate alerting, reporting, and logging mechanisms to improve response times and accuracy.
- optimize system observability using metrics, logs, and traces (e.g., with prometheus, grafana, elk stack).
- work closely with devops, site reliability engineers (sres), and development teams to define monitoring requirements.
- improve existing monitoring architecture to support performance, reliability, and scalability.
- maintain and enhance ci/cd observability pipelines and alerting rules.
- utilize automation and configuration management tools such as jenkins, ansible, or equivalent technologies to streamline monitoring processes.
- understand and differentiate between static and anomaly detection for metrics and trends to improve monitoring accuracy.
*all you need is..
.*:
- strong proficiency in scripting and automation, particularly python
- 5+ years experience with unix/linux server platform
- relevant certifications in monitoring tools or devops practices.
- experience with cloud-based monitoring solutions.
- knowledge of itil processes and best practices.
- excellent problem-solving skills and attention to detail.
- ability to analyze and interpret monitoring data to provide actionable insights.
- strong communication skills and ability to work collaboratively in a team environment.
- willingness to participate in on-call support rotations as needed.
- familiarity with devops practices and tools.
- familiarity with containerization technologies (e.g., docker, kubernetes).
*why you will love this job*:
- you will have the opportunity to work in multinational environment for the global market leader in its field
- as you will support excellent products, you will be able to assemble relevant data, identifies trends and root causes, and draws logical conclusions to develop solutions
- you will have extensive opportunities for professional development.
- we are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow.
our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace
- we offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave
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li-hybrid
*amdocs is an equal opportunity employer.
we welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce