Kone mexico is seeking a technical field support engineer based in monterrey. Founded in 1910, kone is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle.
our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world have helped us achieve our position as an innovation and sustainability leader with recognitions by forbes, corporate knights for clean capitalism and others.
overview
are you ready to make your next career move to join our team as our technical field support engineer for kone mexico based in monterrey?
responsibilities
* provide remote and on-site technical support addressing installation challenges as well as digital, apf, software, and bim-related issues.
* contribute to product development and innovation, particularly in global field support roles, and support the development of new installation methods and troubleshooting tools to enhance efficiency in the field.
* participate in closing reviews to capture lessons learned, and act as a role model for safety by ensuring compliance with kone’s global safety requirements and reporting hazards on-site.
* contribute to workload allocation, monitor kpi and sla adherence, and review priorities to ensure business objectives are met.
* work with front line and supply operations teams to strengthen technical capabilities and ensure customer specifications are met.
what you need to be successful
* bachelor’s degree in electronics, robotics, mechatronics, it, telecommunications
* 5+ years of relevant technical expertise as a maintenance troubleshooter, field support engineer or related
* advanced knowledge of wired and wireless networks
* advanced knowledge of windows and linux operating systems
* intermediate english
* availability to travel and drive a standard car
benefits
* competitive salary
* opportunities to learn and grow
* comprehensive health and wellness plans for the entire family
* more benefits than required by law
about equality and culture
we have the courage to hire great people from a wide variety of backgrounds, and we believe diversity drives innovation. We value your authentic self. Diversity, equity and inclusion are embedded in our strategy and values. We foster a collaborative, creative and supportive work environment with a focus on safety and quality.
legal and compliance
we are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability or any other protected class. We follow ethical business practices and encourage participation and the sharing of information and ideas.
job details
* seniority level: entry level
* employment type: full-time
* job function: information technology
* industries: industrial machinery manufacturing
read more at www.kone.com/careers
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