Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
You will assist other customer service associates with administrative duties, such as reporting incompletions, block orders, etc
you will communicate with other departments such as technical support, logistics, manufacturing, regional sales managers, product managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Key responsibilities
processing returns, claims, free of charge orders
order entry process, including audit, update & release of lines/orders according to customer’s requests.
Customer invoicing
deliver forecast reports
administrative support
order processing for software, follow up, generation of licenses & invoicing
you must have
- active student or no more than 06 months of graduated, bachelors in trade and business
- fluent english
- rfc
- availability to cover full time monday to friday
additional information
- * job id*:hrd908336
- * category*:customer experience
- * location*:av. Salvador nava martinez 3125,san luis potosi,san luis potosi,78260,mexico
- nonexempt