Overview:
statement:
the systems engineer i is focused on the design, construction, testing, implementation and optimization of infrastructure systems.
detailed responsibilities/duties:
level i
- investigates and resolves level 1 problems in infrastructure hardware
- utilizes standard tools to analyze, identify and resolve technical problems
- serves as a liaison between the customer, suppliers and other technical groups to resolve problems
- performs high level analysis of complex network system integrations
- applies specialized knowledge in network infrastructure to conceptualize, design, construct, test, implement and optimize network infrastructure
- engineers sa-related solutions for various minor projects and operational needs
- contributes to and maintain system standards
- researches and recommend innovative, and where possible automated approaches for sys admin tasks
job qualifications:
*qualifications*:
skills required:
- strong communication skills
- strong problem solving, analysis skills
- experience with monitoring, reporting, management, and optimization tools regarding systems
- strong passion for technology and ability to stay current
- familiarity with automation tools preferred
- ability to design and implement high-availability and disaster recovery solutions
- expertise in itil and services management principles
certificates / training:
- preferred: itil v3 foundational+ certification, microsoft certified systems engineer (mcse)
*experience*:
level i
- 1+ years systems engineering
- preferred: 2- 3 years of windows server support troubleshooting.- desired background on automation
education required:
- bachelor's in information technology or equivalent
principles & related competencies:
ethical
- complies with policies and procedures; takes the high road and upholds our values; maintains confidentiality; acts with integrity, honesty and respect.
leader
- meets challenges head on to uphold quality standards, productivity goals, and values; sets an example, building a culture of trust, transparency, and open communication; is aligned with organizational direction
collaborative
- works cooperatively with others offers and accepts help; freely shares information as appropriate; open to and willing to provide feedback; strong contributor to the team's results; celebrates the individual and the team; ability to clearly communicate.
looks beyond oneself
- (team player) demonstrates humility and willingness to recognize and give credit to others; works well alongside people of different backgrounds and ideas; builds good relationships with others; values distributors and teammates.
drives innovation
- add value through: proposing ideas and creative solutions to employee, distributor and/or customer challenges; listening to and respecting others ideas through collaborating and helping develop those suggestions; driving ideas forward to implementation.
delivers change
- delivers change through: adapting to different working environments; responding positively to change including new duties and assignments.