Job Objective
Efficiently verify the scheduling, tracking, loads and documentation of shipments, ensuring regulatory compliance and customer satisfaction through effective communication and strong relationships.
Advanced English required
Workplace: Torre 2, Plaza Uptown Juriquilla.
Salary: $15,000 MXN per month before taxes
Minimum Qualification: High school Diploma or GED from US only or Bachelor's degrees related to logistics from Mexico.
Schedule: Monday to Friday, 7:00 AM – 4:00 PM or
Schedule: Monday to Friday, 6:00 AM – 3:00 PM or
Schedule: Monday to Saturday, 7:00 AM – 2:00 PM
Key Responsibilities
Scheduling and Tracking of Shipments
- Book loads and record customer orders.
- Schedule and reschedule pickup and delivery appointments using appropriate reason codes.
- Monitor freight in transit and anticipate rescheduling to avoid penalties.
Documentation Management and Regulatory Compliance
- Process shipping documents in accordance with border customs import/export regulations.
- Provide documentation to validate customer disputes.
- Maintain updated records and files, code documents, and compile operational data.
Customer Communication and Support
- Confirm product orders and coordinate delivery appointments.
- Resolve appointment requests in locked-out areas and establish specific customer requirements.
- Maximize customer satisfaction through proactive service.
Interpersonal Relations and Collaboration
- Build and maintain relationships with new and existing customers.
- Collaborate with other business segments to resolve load-related issues.
- Provide internal support for logistics incidents.
Required Competencies
• Multitask experience
• Organization and attention to detail
• Effective communication
• Customer orientation
• Knowledge of logistics processes and customs regulations
• Problem-solving under pressure.
Este puesto es con Hunt Mexicana, S.A. de C.V.