Job summary
to support the in-house team with all “heart of the house” guest services, including welcome calls, reservations, tee times, concierge fact sheets, stocking materials, brochures, maps, etc. Offer value-added guest services to ensure the team hits their vpg and tour goals. Ensure all guest expectations are met and exceeded.
expected contributions
* keep track of personal progress and goals. Expand knowledge of the business through reading and studying related books.
* maintain scheduling flexibility.
* work with management to train, develop, and identify challenge areas related to personal performance.
* create a positive team attitude to enhance productivity and professionalism.
* impact guests positively to ensure their experience exceeds expectations.
* communicate verbally to negotiate plans for projects.
* perform 6+ hours of desk work, including telephone and computer activities.
* move between locations (hotel, villas, office) to deliver materials.
* this position generally requires a regular monday – friday schedule, with occasional six or seven days’ work.
candidate profile
* high school diploma required.
* minimum of one (1) year of experience in customer service, sales, or marketing.
* bilingual in english and spanish, fluently.
* organized, motivated, goal-oriented with excellent communication skills.
* attention to detail and ability to multi-task.
* proficiency in microsoft office applications (word, excel, powerpoint).
* ability to deliver high-level customer service in all situations.
* ability to build and develop strong guest and work relationships.
* excellent written and verbal communication skills; professional in answering calls and preparing documents.
* supportive team player, able to listen and respond appropriately.
* ability to stand, sit, walk for extended periods, and climb stairs.
* can lift, carry, push, pull objects up to 35 pounds without assistance.
* flexible schedule including evenings, weekends, and holidays.
* performs other reasonable duties as assigned by supervisors.
marriott vacations worldwide is an equal opportunity employer committed to diversity and inclusion.
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