Urgent role - renewals specialist /sales, customer success, support location - guadalajara, mexico.job description - salesforce join a worldwide customer operations team in a role responsible for best-in-class customer retention via a customer-focused strategy, strong process & product knowledge, and cross-departmental collaboration. Take charge of personal growth through a robust onboarding experience, guided career path, and people-first culture. A successful renewals specialist is a self-motivator who demonstrates strong negotiation & communication skills, has a passion for learning, and an eye for detail. Key duties• manage the renewal process, from quoting, contract facilitation, internal approvals, throughto ensuring the order is processed adhering to customer operations sla's.• ensure all renewal and sales activities are within the approval guidelines to protect and drive a positive increase to arr.• proactively provide customers with a renewal proposal at least 90 days prior to renewal date.• communicate changes in arr against planned renewal bookings & losses.• negotiate special pricing and validate at point of order.• maintain accurate customer data in crm systems.• provide service to customers via telephone and email regarding licensing, renewal, billing, or sales inquiries. Partnering with cross-functional teams to provide seamless customer support (sales, customer success, support).• manage attrition for assigned customers by handling any requests to cancel renewal contracts. Coordinate with necessary departments to identify opportunities to save the renewal, help drive retention and resolve customer issues.• maintain accurate health/risk status for assigned customers by routinely reviewing key indicators, such as support requests, implementation status, and usage.• contact customers at various points during their renewal term to identify opportunities for upsell and ensure overall customer satisfaction.• reach out to new customers to ensure successful onboarding.• assist with export license requests when necessary.• perform additional duties and projects as assigned by management.