We're looking for a highly driven customer experience manager to lead key cx initiatives for a major consumer brand in mexico. If you enjoy working with clients, coordinating digital projects, and turning insights into real business results, this role is a great fit. $60,000–$80,000 mxn per month (depending on experience) hybrid work model in roma norte, cdmx (1–2 days per week onsite) growth opportunities in strategy, consulting, or regional delivery a collaborative, international, high-performance team responsibilities act as the main point of contact for the client's marketing and cx teams lead end-to-end delivery of digital and cx projects coordinate internal experts, external partners, and client stakeholders run quarterly business reviews (qbrs) with clear insights and next steps understand the client's customer data, crm, and cx strategy identify opportunities to improve processes, performance, and customer experience qualifications 3–5 years in a digital agency, consultancy, or marketing operations role 3 years managing agile projects (delivery manager, product owner, scrum, etc.) Strong experience in client management and relationship building advanced english (you'll work with global teams) excellent communication skills organized, analytical, proactive, comfortable taking ownership nice-to-have experience with cdps, crm platforms, analytics, or martech tools team leadership or vendor management experience in commercial negotiations if this sounds like you, we'd love to meet you. Apply now and join a team where your work truly makes an impact. J-18808-ljbffr