We are looking for a hands-on it coordinator with strong leadership skills to take ownership of our it operations and lead our current team.this role is ideal for someone who enjoys both technical work (infrastructure & support) and team coordination, in a fast-paced call center environment.what you'll do:
- lead and coordinate the it team (support & infrastructure)
- ensure smooth daily it operations across the site
- manage and optimize networks, servers, and systems
- support call center technologies (voip, crm, wfm tools)
- handle escalations and critical incidents
- implement it best practices, security, and processes
- work closely with leadership to align it with business needswhat we're looking for:
- experience in it support, infrastructure, and team coordination
- strong troubleshooting and problem-solving skills
- hands-on experience with networks, servers, and call center tools
- leadership mindset (not just technical execution)
- ability to work under pressure and handle urgent situations- english is required