*what you will do*:
- interact with customers to address their concerns, answer their questions and assist them with their needs.
- follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer at the agreed place and time
*how you will do it*:
- monitor the customer backorders in conjunction with customer, warehouse, supply & demand, purchase and forwarder.
- maintenance of planned shipping days (delays, customer requests, etc)
- handle customer questions on deliveries, delays, problems, etc.
- handle customer questions effectively and in a service-oriented manner
- inform customers about changed delivery times and equivalent products
- prepare product and customer reports by gathering data collected during customer interactions
- participate in risk management, which includes the identification of failure modes, hazards and environmental aspects, their respective assessment and the definition and implementation of controls.
- participate in incident and nonconformity investigations as well as in the determination of the necessary corrective actions.
- active participation in plant programs such as safetrack observations, suggestion box, employee idea system, lpa and 6s audits.
- participate in the training program of the plant attending trainings as scheduled and, when required, acting as internal instructor.
- comply with the documented procedures, instructions, and standards of the integrated management system and, when required, participate in their review and improvement.
- identify and report any injury or potential injury and any potential environmental impact.
- identify and intervene to correct unsafe acts and recognize safe behavior
- identify and intervene to correct unsafe and off standard conditions, when immediate correction is not possible report to direct manager or to the corresponding department.
*what we look for*:
- 1 - 3 years’ experience in a customer service support center environment preferably in manufacturing with heavy emphasis on sales, distribution, manufacturer, and end-user.
- fluent in english
- responsible, well organized, immediate response to all internal and external customers.
- communication and interpersonal skills
- customer oriented with focus on details
- ability to interact with global teams to develop data analytics and facilitate interaction with business teams within supply chain