Job description
the digital product owner jr will support the product owner to leading digital product roadmap in specific value streams and development cycle to maximize product's value and experience, from the generation and refinement of requirements through the development stage, up to the launch of the product.
support to define product roadmap according to outcomes defined and okrs
work closely with channel experience and it teams to design and implement new capabilities in our digital channels
act as a point of contact with local and global product, technology, design and risk teams to transmit product vision,
support to facilitate definitions and make decisions for development
communicate tradeoffs, adjustments and relevant product decisions to stakeholders. Ability to navigate ambiguity and competing priorities to formulate most beneficial backlog while representing the voice of the customer ensuring optimal performance, experience and usability.
the role requires extensive collaboration with other areas within iwpb and also with hdb and the second line of defense both locally and globally to assess and define regulatory requirements.
the role requires extensive collaboration with other areas within iwpb and also with hdb and the second line of defense both locally and globally to assess and define regulatory requirements.
the role requires extensive collaboration with other areas within iwpb and also with hdb and the second line of defense both locally and globally to assess and define regulatory requirements.
principal accountabilities
impact on the business
deliver capabilities in digital platforms that generate business and customer value
define the product backlog and generate epics and stories with a clear definition of done
prioritize and implement product backlog based on overall product strategy and vision
facilitate development tasks based on development plan
evaluate options, tradeoffs and make decisions to continue development stage
team up with business, engineering, project managers and other teams to gather and accomplish customers' needs
nurture ideas and solutions to existing customer problems
requirements
customers
deliver best-in-class experiences for our customers, with clear differentiators versus other players,
implement both tactical and strategic solutions to main customer pain points in the different channels,
foster a customer-first view and approach to our channel experience, advocating for significant changes whenever necessary and working with stakeholders to enable enhancements.
leadership and teamwork
drive a culture of high performance and empowerment through effective people management activities and drive up employee engagement by taking action against agreed priorities in identified action plan,
foster a diverse, inclusive and open environment,
drive teamwork and collaboration,
working to the highest ethical and moral standards of research and design practice, promoting inclusive design practice at all levels.
promote innovation mindset and incentivize exchange of best practices.
having confidence and experience in the end-to-end journey of a project
having confidence in agile practice and language related to the design process
advanced english
we are as an organization and what distinguishes us, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.
"at hsbc we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in mexico, now you have one more reason to be hsbc and proudly live a culture of well-being, balance and care"
at hsbc we are focused on guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.