*essential duties and responsibilities*:
- appropriately reconcile accounts and minimize past due balances
- process credit card and check by phone requests
- resolve customer chargebacks and prevent recurrences
- ability to read aging reports and identify which customers to contact
- perform running monthly statements
- resolve account’s outstanding issues and working/escalating matters with director of credit, customer care, sales team and inter-related departments when necessary
- adhere to credit dept policies and procedures
- record all collection activities via collection log
- monitor, work and release credit holds in a timely manner
- assisting with prospect’s credit investigation by contacting references and involved with new account setup
- perform customer card maintenance
- other credit related and collection tasks may be assigned in the future
*requirements*:
- speak and write fluently in english
- willing to contact customers to ask for money in a respectful and firm manner
- follows instructions
- works well with deadlines
- strong organizational, prioritizing and multitasking skills
- strong analytical skills with the ability to identify trends and root causes
- excellent communication & interpersonal skills
- ability to work independently and as part of a team
- customer care and augmenting relationships experience
- ability to come to the office on time, 5 days a week
*computer skills*:
- experience with erp systems
- strong microsoft office skills, with a focus on excel
*experience*:
- 1-3 years experience collecting on past due balances and reconciling accounts
*salary*:
- competitive & depending on experience
tipo de puesto: tiempo completo, por tiempo indeterminado
sueldo: a partir de $13,000.00 al mes
horario:
- diurno
lugar de trabajo: empleo presencial