Overview
involves providing courier services directly to customers on a daily basis including driving, customer service and completing any related administration or paperwork.
responsibilities
* provides efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner.
* operates non-articulated vehicles safely and efficiently, complying with all governmental and corporate procedures.
* accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and miss-sorts.
* seeks additional business from current customers, attempts to gain new business (passes leads to sales department), and informs sales department of significant changes in customer use/competitor’s actions.
* answers customer questions on fedex features of service and keeps customers informed about the company and its services.
* ensures that packages conform to fedex features of service; that proper labeling is provided; and that all paperwork is complete, neat, and accurate.
* determines legality of packages including special requirements for dangerous goods and international shipments and separates packages by service type and destination in accordance with established procedures.
* scans packages according to prescribed procedures and demonstrates proficiency in features of service and equipment.
* ensures customers have adequate supply of fedex materials for shipping.
* meets aircraft and transports packages as required for sorting operations.
* loads and unloads aircraft, containers, and company vehicles and operates mechanized ramp equipment to load and unload packages.
* cleans, washes, and performs minor maintenance to company vehicles as necessary and maintains neat and clean personal appearance to uphold company’s public image.
* may require other duties as assigned.
minimum requirements
minimum education
* high school diploma/equivalent preferred
* basic english skills preferred
minimum experience
* one (1) year of experience driving 3.5 ton. trucks
* must possess appropriate license for vehicle assigned in accordance with specific country regulations
* good driving record
* must be 21 years old or older
required skills
* ability to lift 70 lbs. (32kgs) and to maneuver packages weighing up to 150 lbs. (68kgs) with appropriate equipment
* good verbal and writing communication skills, human relations, and team player
* must be able to successfully complete reading, map reading, sorting, and math sections of the basic skills test
* customer orientated with good organizational skills
* problem solving skills
* accuracy & attention to detail
* planning & organizing skills
* team working skills
* must be able to work variable shifts
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