about xerox holdings corporationfor more than 100 years, xerox has continually redefined the workplace experience.harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow.today, xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce.from the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients.at xerox, we make work, work.learn more about us at .
overviewjoin xerox in an onsite technical support role supporting print and document management operations at our customer location in cuautitlán izcalli.this position is responsible for incident resolution, user support, equipment maintenance, and service reporting, helping ensure operational continuity and compliance with established service levels.why join this team?
be part of a team focused on delivering exceptional customer servicegain experience in technical support and print equipment maintenancecontribute to the success of a dynamic operational environmentcollaborate with xerox and customer teams to deliver service excellenceaccess opportunities for learning and professional developmentwhat you will dorespond to onsite incidents and service requests from end usersperform routine site walkthroughs and inspections of assigned equipmentprepare excel reports related to incident resolution and sla performanceperform preventive and corrective maintenance on lexmark multifunction devices, including maintenance kit installationsmanage consumable requests, inventory control, and return processes for assigned equipmentwhat you need to succeedexperience providing technical support and incident resolution for end usersknowledge of preventive and corrective maintenance for multifunction devicesability to diagnose and resolve technical issues related to printing equipmentproficiency with microsoft office for reporting and performance trackingstrong organizational, communication, and customer service skillshow we set you up for successtraining and support to help you succeed in your roleexposure to service management processes and sla-driven environmentsopportunities to strengthen technical and customer support capabilitiesa collaborative work environment focused on continuous improvementsupport from experienced professionals dedicated to service excellencework schedulemonday through friday8:00 a.m. to 6:00 p.m.#j-*-ljbffr