Customer service team member
hoy
customer service team member
in this role, you will be the primary point of contact for customers via phone, email and chat. Your goal will be to provide timely and knowledgeable support to ensure customer satisfaction.
key responsibilities:
* communicate effectively with customers to address their inquiries and concerns
* work collaboratively with internal departments to resolve customer issues
* provide accurate information on product availability and pricing
qualifications and skills:
* at least 1-3 years of relevant work experience in a customer-facing role
* excellent verbal and written communication skills
* ability to multitask and prioritize tasks effectively
benefits of working as a customer service representative:
* opportunity to work with a dynamic team in a fast-paced environment
* chance to develop strong communication and problem-solving skills
* potential for career growth and advancement
additional requirements:
* high school diploma or equivalent required
* reliable computer skills and ability to learn new software applications
hoy
estamos en la búsqueda de un nuevo integrante para nuestro cliente, una empresa de construcción de gran renombre en querétaro para su área de it.
si tienes pasión por la tecnología y te encanta ayudar a las personas, este es tu lugar.
estamos buscando un auxiliar de soporte técnico que brinde asistencia integral a nuestros usuarios en diferentes locaciones. Si te sientes cómodo resolviendo problemas de tecnología y tienes un buen nivel de conocimiento en equipos de cómputo y soporte a usuarios, ¡queremos conocerte!
tu día a día incluirá:
* proveer soporte técnico a usuarios, brindando soluciones a fallas en sus equipos en 1er. y 2do. nível.
* realizar mantenimiento preventivo y correctivo a equipos de cómputo
* diagnosticar problemas y realizar reparaciones
* asegurarte de que los equipos funcionen correctamente y estén actualizados
* ofrecer soporte y asistencia en el uso de microsoft 365 y otras herramientas digitales
* instalar y configurar software en los equipos, reinstalar, realizar control de inventario de equipos
* configurar equipos, creación de correos y accesos para personal de nuevo ingreso
* colaborar con otros miembros del equipo para crear un ambiente de trabajo más eficiente
¿qué habilidades necesitas?
* tsu / ingeniería en sistemas computacionales
* al menos 1 año de experiencia en soporte técnico o en un rol similar
* conocimientos sólidos en mantenimiento preventivo y correctivo de equipos de cómputo
* familiaridad con microsoft 365 y otras plataformas de software
* experiencia manejando incidencias en redes y sistemas voip
* habilidades de comunicación efectiva para interactuar con los usuarios
* capacidad para resolver problemas de manera proactiva y eficiente
* saber manejar y tener licencia de automovilista vigente
competencias necesarias:
* proactividad
* trabajo en equipo
* excelente actitud orientada al cliente interno
* comunicación efectiva
* autonomía y responsabilidad en sus labores
si estás listo para enfrentarte a nuevos retos y quieres aprender de más áreas que se relacionan con el área de infraestructura, automatización de instalaciones por medio de tecnologías de la información, esta es tu oportunidad.
ofrecemos:
* sueldo de acuerdo a mercado
* prestaciones de ley y adicional ptu, vales de despensa, sgmm, seguro de vida. Apoyo de gasolina cuando hay que trasladarse a otras locaciones o proyectos
* horario: de lunes a viernes de 9.00 a 7.00 pm (2 horas de comida) y viernes de 9.00 a 4.00 pm
zona de trabajo: jurica, detrás del centro comercial antea
tipo de puesto: tiempo completo, por tiempo indeterminado
sueldo: $1.00 al mes
lugar de trabajo: empleo presencial
trainee - technical support
hoy
hablemos de ti
tu perfil -
- escolaridad ingeniería eléctrica, mecatrónica o mecánica.
- conocimientos técnicos conocimiento de office, lectura de planos mecánicos/eléctricos, facilidad para gestionar procesos administrativos y sistemas.
- idiomas inglés intermedio de preferencia avanzado
- habilidades / competencias proactividad y capacidad de autoaprendizaje, innovación, trabajo en equipo, buena comunicación, organización, resolución de problemas, trabajo bajo presión.
tus responsabilidades
* soportar proceso de ncr y documentación técnica
* soporte al proceso de actualización de instructivos de trabajo
* soporte y seguimiento a calibración de equipos de prueba.
* soporte y actualización de carpetas de pruebas tipo para ofertas/ventas.
* participación en procesos de homologación de equipos con cfe lapem.
* participación en procesos de creación de instructivos de trabajo, procedimientos técnicos, reportes de pruebas tipo.
hablemos de nosotros
"hagamos hoy un mañana diferente" es nuestro verdadero compromiso en siemens energy con todos los clientes y empleados en el camino hacia un futuro sostenible y neutro en emisiones de co2.
mas información
energízate. Sé tú.
por suerte para nosotros, no todos somos iguales. A través de la diversidad generamos energía. Nos basamos en la inclusión y la compasión. Nuestra energía creativa combinada, es alimentada por al menos 130 nacionalidades. Siemens energy celebra el carácter, sin importar el origen étnico, el género, la edad, la religión, la identidad o la discapacidad. Dinamizamos la sociedad. Toda la sociedad.
gas turbine specialist technical support engineer
hoy
a snapshot of your day
a normal day "at the office" as a technical support engineer is almost never the same
you might be at a customer site hands on with troubleshooting, or you are maybe working in the office helping out parts sales team with technical advice or in a meeting with important customers providing technical guiding on their siemens-energy delivered equipment.
how you\'ll make an impact
* provide technical support to customers and siemens energy fsr\'s.
* participate in technical meetings with customers and sub-suppliers.
* assist in technical sales and sales support, reading and understanding technical specifications.
* document solutions through drawings, specifications or reports.
* give advice and technical assistance when needed to other siemens energy departments.
what you bring
* mechanical engineering college degree or equivalent education.
* practical experience with gas turbines and other equipment for minimum 3 years.
* good spanish and english skills, both in written and orally.
* good knowledge with lm gas turbines (core turbine and packages).
* be able to work independently and structured in a hectic environment.
who is siemens energy?
at siemens energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With ~100,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we\'re also using our technology to help protect people and the environment.
our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
check out this video to learn more about siemens energy:
our commitment to diversity
lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
rewards
* career growth and development opportunities
* company paid health and wellness benefits
* paid time off and paid holidays
* savings fund
* parental leave and family building benefits
it support analyst
hoy
flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at flowserve.
company overview:
if a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
job summary
key responsibilities
deskside & technical support
* deliver remote and onsite deskside support for hardware, software, and peripheral issues, including escalations from l1 service desk.
* execute imaging, reimaging, and configuration of endpoints, including laptops, desktops, and mobile devices.
* provide support for meeting room equipment, including microsoft teams devices and solstice pods.
ticket & sla management
* own and resolve tickets via ticketing tool, ensuring sla compliance and accurate ticket documentation.
* monitor aging tickets and follow up on long-standing incidents and requests.
* analyze ticket trends and partner with the nam it manager to improve service metrics.
asset & inventory coordination
* maintain and reconcile depot stock, retired device tracking, and disposal logistics.
* assist with bitraser administration and ensure compliance with data wipe and licensing policies.
* oversee local logistics for hardware shipments and returns.
vendor & operations support
* support vendor oversight (e.g., unisys, orange, nsight) by providing feedback on ticket handling and service levels.
* coordinate onboarding/offboarding logistics with local vendors and ensure device readiness.
* assist with invoice verification and vendor performance tracking.
monitoring & incident management
* act as eyes and hands for the server, network, and security teams across lam and nam.
* escalate and participate in root cause analysis for regional problem management.
documentation & process
* develop and maintain localized knowledge base articles to improve self-service and resolution times.
* assist with it compliance tasks such as termination audits and quarterly observations.
* participate in monthly business reviews (mbrs) by collecting and reporting on nam/lam performance metrics.
other duties as assigned
required qualifications
* 3 - 5 years of it support or service delivery experience in a corporate environment
* willing to work 100% in empresalia offices
* hands-on experience with windows 10/11, office 365, and hardware troubleshooting
* strong knowledge of servicenow or equivalent itsm platform
* fluent in spanish and english (written and spoken)
* ability to work independently and communicate across multicultural, multilingual teams
* comfortable working with and guiding third-party vendors and contractors
preferred qualifications
* familiarity with itom tools and proactive incident management processes
* itil foundation certification or similar
* background in supporting manufacturing or geographically distributed users
* working knowledge of device lifecycle management and asset disposition tools (e.g., bitraser)
req id : r-15681
job family group : information technology
job family : it information systems operations
eoe including disability/protected veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay transparency nondiscrimination provision
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