Position title: web developer
location: remote
employment type: full-time
experience level: 3-5 years
company: teamficient - www.teamficient.com
salary range: $800 - $1000 (negotiable for highly experienced candidates)
work schedule:
time range: between 7 am – 7 pm cst
working hours: 9 hours per day (8 working hours + 1-hour break)
days off: sundays and mondays (2 days per week)
job overview:
we are seeking a proactive, technically skilled, and client-oriented web developer to join our growing team. This role goes beyond coding—you’ll be engaging directly with clients, making live site updates, deploying websites, and ensuring seamless integration with our software solutions. If you are someone who thrives in a fast-paced, detail-driven environment and values delivering outstanding service through clean code and thoughtful communication, we’d love to meet you.
Key responsibilities:
the responsibilities for this role include, but are not limited to, the following:
1. Client communication and support via zendesk
respond promptly to client inquiries via zendesk email, phone, and online meetings.
Send out website content forms to new clients or submit jira requests if content is being pulled from existing websites.
Perform edits on live or demo websites using html, css, and javascript.
Deploy changes and conduct quality checks before explaining updates to clients via email—complete with screenshots and links to revised pages.
Handle scheduled client calls and provide calendar links for meetings, especially for major revisions.
Ensure client issues and tickets are resolved efficiently—preferably within the same or following business day.
Deliver exceptional customer service in both written and verbal english communication.
2. Website preparation and demo management
prepare demo websites to a professional standard for client previews, following internal guidelines.
Lead online demo walkthroughs, showcasing integration with our software.
Take detailed notes, screenshots, and gather client change requests for implementation.
3. Site deployment and domain management
deploy websites using aws scripts and gitbash.
Manage and update dns records, including validating domains for email functionality.
Deactivate websites as required.
4. Team collaboration and documentation
work closely with onboarding account managers to ensure a smooth client onboarding experience.
Provide weekly follow-ups with onboarding clients to maintain project momentum.
Keep all related documentation up to date throughout every stage of the development and onboarding process.
Expectations and work style:
demonstrate high levels of motivation and self-initiative.
Navigate onboarding and training independently using provided documentation and videos.
Show proficiency in responsibilities within the first month.
Flexibly take on additional assignments when needed, such as assisting the principal designer/developer with demo site creation during low ticket volume periods.
Training includes:
shadowing experienced web developers.
Access to a comprehensive library of training materials on:
file organization and project management
deployment and quality control procedures
site removal and security protocols
required information security & hipaa compliance training
qualifications:
proven experience with html, css, javascript
experience using aws, gitbash, and managing dns records
familiarity with zendesk, jira, or similar customer support tools
strong written and verbal english communication skills
ability to manage multiple client projects simultaneously and independently
a customer-focused mindset and attention to detail
comfortable working in a remote, fast-paced environment
prior experience in healthcare, saas, or hipaa-compliant environments
experience working within agile or ticket-based systems
basic design skills or familiarity with cms platforms
system requirements:
to ensure you can perform this role efficiently in a remote setting, please ensure your setup meets the following minimum requirements:
operating system: windows 10/11 or macos (latest version recommended)
processor: intel core i5 or equivalent (i7 or higher preferred)
ram: 8 gb (16 gb or higher recommended)
internet: stable high-speed internet (minimum 25 mbps download / 10 mbps upload)
monitor: at least one external monitor (dual-monitor setup preferred)
headset: noise-canceling headset for clear communication
software tools:
latest versions of google chrome or firefox
access to gitbash, aws tools, google workspace, and project management tools (e.g., jira, zendesk)
antivirus and endpoint security software installed and regularly updated