Descripción y detalle de las actividades
Amphenol Mexicali is looking for a motivated **Customer Service Representative (CSR)** to join our team. This role is essential in managing supplier relationships and ensuring effective communication between various departments to support our manufacturing operations.
**Responsibilities**:
- Manage pricing lines and profit margin ranges.
- Administer inventory based on production demand.
- Conduct supplier and merchandise analysis.
- Establish assortment standards concerning cost, brands, styles, etc.
- Maintain an updated supplier catalog.
- Foster excellent business relationships with suppliers to ensure collaboration and service.
- Ensure a preferred position with suppliers.
- Negotiate terms, discounts, benefits, returns, and various conditions with suppliers.
- Adhere to the ethics policy in negotiations.
- Generate purchase orders and general processing documents.
- Identify and select suppliers, including setting them up in the ERP system.
- Place purchase orders and follow up, including managing the import process from a purchasing standpoint.
- Maintain the ERP system.
- Request clarifications and/or justifications from suppliers regarding discrepancies in material deliveries, such as received quantities, price differences, poor quality, or deviations from specifications, and seek immediate solutions to issues.
- Evaluate supplier performance based on delivery times versus confirmed dates, material quality, and response times.
- Authorize requisitions and purchase orders in BUs: TT00, TP00, MP00, and MT00.
- Request information from engineering teams regarding any changes in material bills, from planning regarding changes in the MPS, and from AP regarding supplier payments.
- Seek assistance from the incoming area with urgent materials in their quality portal, as well as from the receiving area for urgent material reception.
- Request freight costs and special import costs for urgent materials from the logistics team.
Experiência y requisitos
**Requirements**:
- Bachelor's degree in Business Administration, International Business, or a related field.
- Minimum of 3 years of experience in a similar role.
- English proficiency at 80%.
- Advanced knowledge of Microsoft Office Suite.
- Proficiency in systems management.
- Service-oriented mindset.
- Excellent negotiation skills.
- High degree of responsibility.
- Strong organizational, planning, and task prioritization skills.
- Ability to specify procedures, analyses, and indicators clearly and concisely.
If you meet these requirements and are ready to take on a new challenge, we invite you to apply!
Beneficios
- Beneficios de acuerdo a la LFT
- Fondo de ahorro
- Confiable de gastos médicos
- Transporte
- Caja de ahorro
- Descuentos de productos
- Servicios medicos en planta
**Número de vacantes** 1
**Área** Atención a Clientes/Call Center/Telemarketing
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Mixto
**Jornada** Tiempo Completo
**Estudios** Carrera con título profesional
**Inglés**Hablado: Intermedio, Escrito: Intermedio
**Disponibilidad p. viajar** No