Welcome! Super excited you dropped by.
let's redefine cybersecurity expertise standards and connect business with community through highly engaging hacking experiences. (find out more insights about hack the box culture on our career site).
the core mission of tech customer support:
the customer support department consists of an international team, covering different time zones on a 24-hour basis. The main objective is to provide support to incoming requests from htb users & customers across all products. Customer support agents collaborate closely with other departments (e.g., infra, content development, software engineering) to provide solutions and resolve issues. Customer satisfaction and speed of resolution are the main metrics. Occasional weekend shifts may be required a few times per year.
the fellowship you'll be joining:
main responsibilities include troubleshooting and providing innovative solutions to incidents, covering weekend shifts. Being part of the htb community is an asset, as support across our platforms is needed. We primarily use intercom for communication, so proficiency in english and good writing skills are essential. Web development experience is highly appreciated.
note: we are aiming to cover the south america time zone.
technology tools & weapons you'll be using:
* intercom, jira, htb platforms
the adventures that await you as tech customer support at hack the box:
* manage requests from users and reproduce reported issues
* forward requests internally for solutions or checks
* communicate with users via intercom and discord
* update stakeholders on complex issues
* open jira tickets with detailed steps
* evaluate impact and take appropriate actions
* maintain familiarity with our platform
skills, knowledge, and experience required:
* familiarity with hack the box platforms and products
* proficiency with developer tools (devtools)
* good knowledge of windows & linux os
* experience in web application development and troubleshooting
* ability to identify and describe bugs clearly
* scripting experience (powershell, bash, python) is a plus
* proficiency in english (verbal & written)
* strong troubleshooting skills and patience
* some networking knowledge
* ability to manage multiple channels remotely
* excellent communication skills for chat interactions
what your hack the box adventure will include:
* contributing to a highly appreciated cybersecurity product
* supportive environment fostering growth, flexibility, and autonomy
* continuous learning and problem-solving
* fun and engaging global meet-ups
the benefits you'll enjoy:
* 25 days annual leave
* paid parental leave
* home office allowance
* budget for training and conferences
* state-of-the-art equipment
* access to hack the box labs
* flexible working hours
the quest of becoming tech customer support:
* level 1: submit your application
* level 2: meet the talent acquisition team
* level 3: meet the hiring team and participate in a task
* level 4: final conversation with senior leadership
* level 5: accept the offer and complete onboarding
join us in this epic cybersecurity adventure at hack the box! We value diverse, inclusive talent and consider all applications based on merit. We do not discriminate based on race, gender, age, or other protected categories.
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