We are seeking a
strategic Chief Technology Officer (CTO)
to lead the technology, compliance, and security vision for our multi-site call center operations. The CTO will oversee IT infrastructure, telephony platforms, cybersecurity, and equipment lifecycle management while ensuring
SOC 2, PCI-DSS, and global security standards
are fully met.
What You'll Do
- Define and execute the company's
technology and security roadmap
.
- Oversee
contact center systems
(dialers, VoIP, CRM, WFM, IVR, omnichannel).
- Ensure strict compliance with
SOC 2, PCI-DSS, and data protection frameworks
.
- Develop and enforce
security policies
: access control, endpoint management, and monitoring.
- Standardize
equipment policies for agents and staff
(PCs, headsets, telephony, BYOD restrictions).
- Manage
infrastructure reliability
(networks, disaster recovery, business continuity).
- Implement
data analytics & AI solutions
to optimize performance and workforce efficiency.
- Lead IT, InfoSec, and compliance teams while managing vendor and partner relationships.
What We're Looking For
- 10+ years in IT leadership, ideally in
call center / BPO operations
.
- Proven expertise in
SOC 2, PCI-DSS, cybersecurity, and IT risk management
.
- Experience creating and enforcing
security & equipment policies
across large user bases.
- Strong knowledge of
telephony systems, cloud contact center platforms, and compliance frameworks
.
- Track record of scaling
secure, multi-site operations
.
- Exceptional leadership and communication skills.
Bonus points if you bring experience with HIPAA, GDPR, AI-driven customer engagement, and platforms like Genesys, Five9, NICE, or Avaya.