About our company, jetour was launched in 2019 by chery under its commercial vehicles division. It is presented as chery's affordable brand in the crossover and suv segment.the product lineup offers configuration options for 5, 6, or 7 seats, while providing internal combustion engines, electric vehicles, plug-in hybrids, and possibly hydrogen propulsion systems.jetour aims to provide a road to victory for customers with its advanced technology and model development. Soueast motor corporation, founded in 1995, is a chinese company based in fuzhou, fujian province. It has expanded its product range to include sedans, suvs, and electric vehicles.purpose:we are seeking an experienced professional to manage the customer experience of the dealer network performing under the following scope: customer experience strategy implementationvoice of the customercontinuous improvement culturechange management.sales process standards. Customer caredigital sales model projects. Position tasksnps management. Coordinate the csi foundations and steer the customer centricity culture (surveys, mys, csat, osat, internal awareness, etc). Big data & verbatim management. Implement and manage the customer journey concept.adjust and implement the psa culture nationwide with a clear and pragmatic scope. Co-create a customer experience image and atmosphere standards. Implement it at dealership level and sustain all the initiatives & projects on this regard.manage the sales process standards and create a system that maintain and improve it in a proactively way. Steer and propose optimization and lean projects among all the vsm. Experience / education:bachelor's degree in industrial engineering, business administration, marketing, communication, or related fieldsmore than 4 years on automotive dealer department from other oem's retail business.more than 3 years in change management and/or customer experience projects. Achievement orientation, planning and organizing, negotiation and influence, leading self innovation and effective communication.advanced office tools. Fluent in english