About the company
didi global inc. is the world's leading mobility technology platform, offering a wide range of app‑based services across markets including asia‑pacific, latin america and africa. Services span ride‑hailing, taxi hailing, chauffeur, hitch, shared mobility, auto solutions, food delivery, intra‑city freight, and financial services. Didi provides flexible work and income opportunities for car owners, drivers and delivery partners and collaborates with policymakers, the taxi industry, the automobile industry and communities to solve global transportation, environmental and employment challenges through ai technology and localized smart transportation innovations.
about the team / role
the risk management team is responsible for managing diversified risks and operational matters associated with our products and business flows, from payment risk, fraud risk, credit risk to regulatory and security risk. We track industry‑leading technical prevalence, develop innovative next‑generation solutions, and investigate fraud cases to maintain a positive user experience.
in this role, you'll be
* investigating fraud and dispute cases related to transactions.
* confirming fraud type and verifying dispute motivations, collecting valid and sufficient evidence to support chargebacks and arbitration processes.
* resolving chargebacks in accordance with the rules and guidelines of leading card associations: mastercard, visa and american express.
* collaborating closely with customer support and accounts & settlement to resolve issues arising from unrecognized transactions by cardholders.
* using manual and automated tools to gather data and conduct detailed investigations on complex cases, categorizing and labeling them precisely.
* working with operations, strategy, algorithm and customer service teams to review manual false‑positive cases, optimizing the user experience.
* having knowledge of cid (domestic interchange contract) and global mastercard guidelines as well as other relevant payment networks.
we're eager to be in touch because you have
* 1–5 years of experience, with at least 1 year in the credit card or payments industry, and experience in credit card dispute resolution or transaction risk operations.
* excellent verbal and written communication skills, the ability to influence others, strong leadership skills and management ability.
* experience working independently and prioritizing multiple objectives.
* basic english proficiency.
you'll love working at didi because
* we create user value and always innovate safe, pleasant and efficient experiences.
* we are data‑driven, using metrics to make informed strategic decisions.
* we practice win‑win collaboration, communicating with candor and executing with excellence.
* integrity is at our core; we strive to do the right thing and listen to each other.
* we focus on growth, venturing beyond comfort zones and learning from mistakes.
* we champion diversity and inclusion, believing our differences drive innovation.
equal opportunity and diversity
at didi, we believe that our differences are our biggest source of strength. We are committed to promoting equal opportunities for all candidates and employees as an equal opportunity employer. Employment and advancement decisions are based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion, beliefs, or any other status protected by applicable laws wherever we operate.
seniority level
mid‑senior level
employment type
full‑time
job function / industries
finance and sales; software development
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