.de&i statementfor more than 130 years, diversity, equity & inclusion (dei) has been a part of our cultural fabric at johnson & johnson and woven into how we do business every day.
rooted in our credo, the values of dei fuel our pursuit to create a healthier, more equitable world.
our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.we know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve.
which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.at johnson & johnson, we all belong.we are searching for the best talent for complaints analyst l (temporal 24 meses) to be in ciudad juárez (salvarcar)purpose:steps and processes.you will be responsible for:- responsible for complaint management (entry, follow ups, product analysis, closure, etc.
)- possess a thorough understanding of the complaint database.- understands basic principles, theories, concepts, and techniques related to customer complaints.- establish reports for the prompt review of new complaints, regulatory reporting decisions, and follow-up.- develop, establish, prepare, and distribute dashboards and reports to assure complaints are processed in a timely manner.- responsible for coding the event and ensuring that all the required information for a complaint file is obtained and properly documented to make a final regulatory reporting decision.- evaluates all information from a clinical and technical perspective to ensure appropriate analysis, investigation, root cause, and quality engineering review is documented prior tocomplaint closure.- responsible for tracking, receiving, and shipping products as needed.- execute the complaints analysis and failure investigations daily and document the analysis results and relevant information to the med watch reports in the assigned product families.- approve the complaints in the assigned product families.- set up complaint meetings and effectively communicate with worldwide complaint groups, as well as other internal departments such as marketing, r&d, customer service, and technicalservices.- write customer response letters, as required.activities related trending and escalation:- escalate critical issues for proper disposition as necessary, and in accordance with theapplicable escalation procedures.other activities:- investigate and develop solutions related to procedures and process issues.- may receive technical guidance on complex problems, but independently determines and develops approaches and solutions.- participate in quality improvement processes and projects.- provide support in product transfer and new product development as needed