*training coordinator*
*essential duties & responsibilities*
- responsible for developing, updating, and the implementation of impactful training materials, manuals, aids, and initiatives while ensuring its accuracy
- conducts new-hire classroom training on systems, support tools, processes, and policies
- update or develop cross training materials for existing agents, train existing agents on these new topics or refresher topics and assist with scheduling tier trainings
- manage and mentor trainers.
- develop and maintain assessments that link to training materials and objectives.
- measuring the effectiveness of training sessions and preparing individual or team progress reports
- perform or assist with operations as required to maintain workflow and to meet business needs.
- perform any range of special projects, tasks and other related duties as assigned
*education & experience*
- 2 -5 years of training experience in a call center environment
- proven presentation and facilitation skills and hands-on experience
- expert knowledge of operating systems, such as microsoft word, excel, and powerpoint
- proven success as an effective trainer in a call center environment
- proven success in development of training materials and modules
*knowledge, skills & proficiencies*
- works well independently and in team environments
- the incumbent must be able to work extended and flexible hours
- able to multitask, prioritize and manage time efficiently
- strong verbal and written communication skills
- excellent leadership, team building, and managerial skills
- knowledge of pci regulation
- familiarity with learning management systems, such as google classroom, blackboard
- detail oriented, strong organization, time management and multi-tasking skills
- bilingual in english and spanish requested
*salary*: $5,000.00 - $5,500.00 per week