Customer Service
Hoy
We are an innovative global provider of industrial solutions, specializing in advanced electrical products and services. With over 40 years of experience and a leadership position in Asia. As a global company present in over 140 countries, we're committed to driving innovation and providing sustainable energy solutions. We’ve started operations in Mexico, and we're looking for talented professionals to help us establish a strong presence. This is a fantastic opportunity for growth within a global company.
RESUMEN DE POSICIÓN:
RESPONSABILIDADES:
Main responsibilities:
- Assist regional and other departments in handling after-sales issues, classify after-sales information according to standards and promptly forward it to relevant production departments, be responsible for resolving after-sales issues and tracking progress until closure while providing feedback to related departments, and maintain after-sales service records with statistical analysis of information.
- Based on user feedback, identify and analyze the corresponding faults, and provide appropriate solutions, including but not limited to: installation, debugging, maintenance, repair, replacement, consultation, upgrading, and modification.
- Provide on-site or remote technical support and installation guidance.
- Complete after-sales service work according to Customer needs, maintain Customer relationships, and understand and discover user requirements.
- Prepare the necessary materials and components according to the needs of the site or users.
- Summarize the handling of issues and organize relevant reports and documentation.
- Actively collect user feedback, improve work methods, and provide beneficial suggestions for the company's operations.
- Follow safety regulations and codes in accordance with EHS requirements and comply with the company's compliance requirements.
- Manage dispatched service engineers, authorized engineers, and subcontractors, and urge subcontractors to complete projects on time as per the contract.
- Coordinate the management of regional personnel, subcontractors, and authorized engineers; update weekly work reports, work plans, and expense records.
- Provide quotations, reviews, and signing services for paid services and spare parts purchase contracts.
- Complete other tasks assigned by leadership on time.
REQUISITOS:
- Bachelor’s degree in electrical engineering, energy, or related field.
- Knowledge of related products such as power transformers, high-voltage switches, box substations, capacitors, and insulators.
- 1-3 years of experience.
- Proficient in using Microsoft Office and other office software.
Offer:
- Offer a competitive salary package with benefits and perks that exceed the legal requirements.
- Provides a unique opportunity to immerse yourself in Asian business culture.
- To work in a culture where we overcome challenges and grow together.
- To be part of a leading, inclusive and diverse organization that respects everyone's contribution.
- Build relationships with colleagues from different parts of the world, expanding your professional network on a global scale.
We integrate all cultures; we respect and value inclusion and diversity. We\'re in favor of and committed to equal employment and development opportunities for all, which is why we work all our selection processes without distinction of religion, age, sex, race, gender, identity, sexual orientation, marital status, socioeconomic status, political opinion or any other kind.
Job Description:
At Maxima Apparel, we are on a mission to revolutionize the fashion industry by setting new standards in agility and innovation. Our production platform proudly serves some of the industry\'s leading companies. As we continue to expand our portfolio of brands and licenses, our Ecommerce Department is seeking a visionary and motivated Customer Service Representative to take the lead and help elevate our Pro Standard brand to new heights.
RESPONSIBILITIES:
- Respond promptly and professionally to customer inquiries via Zendesk, Meta, and other platforms.
- Identify and assess customer needs to provide appropriate and efficient solutions.
- Coordinate with other departments to gather information and resolve customer issues.
- Provide regular updates to customers on the status of their inquiries or incidents as needed.
- Gather customer feedback and suggestions to identify areas for improvement.
- Collaborate with the team to implement enhancements and optimize customer service processes.
QUALIFICATIONS:
- Minimum 1 year of experience in customer service or a similar role.
- Advanced English – both written and spoken.
- Ability to lead problem-solving activities.
- Exceptional attention to detail and organizational skills.
- Experience using customer service platforms such as Zendesk, Meta, and instant messaging systems.
- Knowledge of Zendesk, Meta Business Suite, Microsoft Office Suite, and the ability to learn and master additional tools.
- Ability to successfully manage multiple tasks in a fast-paced environment.
- Basic understanding of the sportswear industry and product fulfillment processes is a plus.
WHO YOU ARE:
- Excellent time management and prioritization skills while handling multiple projects simultaneously.
- Strong interpersonal and communication skills, with the ability to interact at all levels.
- Flexible and able to adapt to rapid changes in the work environment.
- Capable of managing multiple tasks and prioritizing based on customer needs. Detail-oriented and highly organized, with the ability to work with a high degree of accuracy.
Salary: $12,000 – $14,000 MXN per month.
Schedule:
- 8-hour shifts
- Monday to Friday / Weekend shift: Thursday to Monday, with Tuesday and Wednesday off.
Workplace: On-site position / Remote for Saturdays and Sundays.
Este anuncio incluye varias descripciones de puestos de servicio al cliente de distintas empresas en distintos países y está destinado a fines de ejemplo. Posibles condiciones salariales, horarios y requisitos pueden variar por ubicación y empresa. Verifica la oferta específica antes de aplicar.
#J-18808-Ljbffr