Retention manager
do you have experience leading sales teams focused on retention and upsell? Have you managed teams that support u.s.-based customers? This is your opportunity to join a leading global technology company.
about the role
we are looking for a
people manager
to lead a team of
account specialists
responsible for retention, growth, and support of a u.s. customer portfolio.
this is a strategic role, key to driving commercial results, developing talent, and ensuring operational excellence.
main responsibilities
• lead, motivate, and develop a team of account specialists.
• ensure achievement of retention and upsell targets.
• manage team performance, talent development, and growth.
• implement sales enablement tools and processes, including accurate forecasting.
• guide renewal and upsell negotiations in partnership with account executives.
• facilitate customer conversations that communicate the value of our solutions.
required qualifications
• bachelor's degree.
•
fluent english (must).
• 5+ years managing teams supporting a u.s.-based book of business.
• strong experience in retention, upsell, and service renewal.
• proven experience leading professional teams and developing talent.
• advanced conflict resolution and decision-making skills.
• ability to handle ambiguity and navigate complex situations.
• strong leadership skills to direct work and ensure high-quality deliverables.
what we offer
• a strategic leadership role in a global tech company.
• real opportunities for career development and growth.
• a dynamic, collaborative, and results-oriented environment.