We are seeking an enthusiastic customer service professional to join our melton branch team
20 hours per week
monday–friday: 12.00pm - 4.00pm
as the public face of commbank, the retail banking services (rbs) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.
what we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in rbs means you’ll positively impact our customers’ lives and be there for them when they need us.
responsibilities
* have in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice
* complete financial health checks to assess customers’ financial needs and identify any changes
* provide options for the customer through education & demonstration of our in-branch technology and digital banking options
* problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk‑averse culture
qualifications
* proven experience delivering exceptional customer service ideally in financial services, retail or hospitality
* excellent communication skills & the ability to articulate financial terms in a clear way
* the ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
* ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
* a genuine interest in building a career with commbank and improving the financial wellbeing and lives of our customers
with us, you’ll help customers make informed financial decisions to achieve their goals.
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