This position is responsible for the efficient and expedient flow of inside sales operations with a focus on
providing superior customer service.
responsibilities:
• candidates must achieve a thorough knowledge and understanding of our corporate and llc
product offerings and attend all pertinent training opportunities.
• must contribute to overall sales growth by proactively interacting with dealers and increasing brand awareness.
• collaborate with team members from other departments to ensure the highest quality
of service is provided and all customer expectations are exceeded.
• collaborate with sales team and technical support team to ensure tasks are completed and
quotes are provided within the defined parameters. If obstacles are met, elevate to necessary
parties to find resolution.
• review and prepare dealer quotes based on specifications given by customer.
• manage leads and opportunities in salesforce crm.
• work closely with sales team to ensure proper fulfilment of equipment, production dates and
freight.
• work with order entry department to make sure orders are processed, dated and released on
time.
• routinely print order reports and follow-up proactively regarding status of order / release of
drawings, financial status, logistics, etc.
• liaise with inventory / production functions as necessary to ensure accuracy and timeliness of
deliveries.
requirements:
• five years + previous work experience in sales, account management or relevant experience.
• proficient with microsoft office and crm salesforce.
• minimum of 2 years recent and proven experience within a busy commercial customer service
environment.
• background in business or administration and customer service preferred.
• aptitude to maintain composure and decorum with challenging customers or situations.
• ability to communicate well and with tact verbally and in writing (english and spanish).
• base level knowledge of electrical and mechanical systems is considered a strong asset.