Job mission:resolve application incidents caused by component errors, and recommend best practices for configuring the application environment to ensure proper functionality. Additionally, channel new adjustment and/or development requests to the respective department.requirements:bachelor's degree in computer science/engineering or equivalent (degree completed or near completion)minimum of 3 years of experience in providing technical support for software products.bilingual spanish - englishproficiency in programming languages and databases (vb6, advanced c#, javascript, ms sql server, ms windows server)must reside in mexico. Flexibility with shifts and work hours (bonuses are paid for completed shifts and hours)strong customer service skillsbanking experience is a plusability to work night shifts due to the nature of the projecttests and interviews will be conducted in englishnight shift: 10:00 pm to 6:00 amwe offer:home officespecialized trainingmedical insurance bonuseducational support benefitstechnology company perkslegal benefits