Fraud operations specialist
we are seeking a highly skilled fraud operations specialist to join our team. This role will play a critical part in protecting the integrity of our platform and ensuring a safe, fair experience for all users.
the successful candidate will have strong investigation skills, a solid fraud prevention mindset, and the ability to identify and navigate complex social engineering tactics. They will be comfortable working with ambiguity and balancing behavioral insights with data analysis.
the fraud operations specialist will investigate suspicious patterns across users, drivers, passengers, couriers, restaurants, and customers, using both data and qualitative insights to uncover root causes. They will also identify and map fraud schemes, including social engineering tactics, account manipulation, and abuse of policies or incentives.
this role requires strong communication and relationship management skills, as well as the ability to collaborate effectively across global and cross-functional teams. The successful candidate will work closely with data science & analytics, product & tech teams, ops & customer support, legal, compliance & risk, and other regional anti-fraud teams.
the key responsibilities of this role include:
* investigate suspicious patterns across users, drivers, passengers, couriers, restaurants, and customers.
* identify and map fraud schemes, including social engineering tactics, account manipulation, and abuse of policies or incentives.
* design and deploy countermeasures, collect, review, and document evidence to build investigative conclusions, reports, presentations, and recommendations alongside the strategy team.
* manage relationships with vendors or third-party fraud tools, ensuring service quality and alignment with internal needs.
* collaborate across global teams, sharing knowledge, building playbooks, and coordinating multi-market investigations.
* monitor fraud kpis and trends, delivering insights and reporting findings to leadership and other stakeholders.
the ideal candidate will have prior experience in fraud investigations or risk analysis, a strong understanding of fraud schemes and social engineering tactics, comfort with fast iteration and operating without perfect information, and excellent communication skills. Fluency in english is required, and other languages are a bonus.
this role offers a unique opportunity to make a significant impact in the field of fraud operations and to work with a talented team of professionals who are passionate about creating a safer and more secure environment for all users.