Job summary:
we are seeking a professional to lead our customer service team in international trade and logistics. This role is responsible for ensuring high service standards, overseeing import and export processes, and managing the customer service team.
main responsibilities:
* team leadership: manage and motivate the customer service team to deliver exceptional results.
* process monitoring: keep track of national and international shipments to ensure timely delivery.
* import and export coordination: coordinate imports and exports, including customs operations.
* performance tracking: monitor key performance indicators to identify areas for improvement.
* process improvement: identify opportunities to improve processes and reduce complaints and response times.
requirements:
* a bachelor's degree in international business or a related field.
* advanced english language skills.
* minimum 5 years experience in customs leadership roles.
what we offer:
* a competitive base salary.
* above-law benefits.
* job stability.
* a dynamic work environment.