The following job descriptions have been reformatted for clarity and accessibility while preserving all original content.
service delivery role
the customer service representative is responsible for delivering top-notch customer service via phone calls, emails, and tickets on a daily basis.
key responsibilities:
* maintains regular communication with the team to meet productivity standards.
* responds to customer inquiries, including high and critical priority tickets, according to standard operating procedures.
* serves as the initial point of contact for customers, identifying and resolving technical issues.
* assists in managing the daily operation of the service delivery function, including staff development and training programs.
* monitors production networks, servers, applications, and services to troubleshoot and escalate issues as needed.
* provides remote technical support to customers via phone and remote support tools.
* takes deliveries from vendors, processes packing slips, and communicates with customers professionally.
* creates and manages incidents and service requests in the company\'s trouble ticketing system.
* utilizes formal work instruction (wi) documents to resolve customer issues.
* ensures escalations are handled consistently and professionally.
requirements:
* high school graduation or equivalent
* itsm certification preferred; itsm foundation training required
* 1-2 years of customer service experience
* excellent verbal and written communication skills
* strong meeting facilitation skills, including teleconference and web conference
* able to contribute to a high-performing workgroup through collaboration and interpersonal skills
* able to work creatively and analytically in a problem-solving environment
help desk specialist
job context text indicates multiple postings; the core information is retained here.
job summary
the ideal candidate will possess a strong background in customer service, enabling them to thrive in a dynamic work environment. Key responsibilities include:
* providing exceptional customer support through various channels.
* responding promptly and professionally to customer inquiries, effectively resolving issues.
* maintaining accurate records of customer interactions and feedback for continuous improvement.
* collaborating with internal teams to address customer complaints and enhance overall satisfaction.
requirements:
* bilingual english (b2/c1 level) and spanish language proficiency is essential.
* a minimum of six months\' experience as a verifiable bilingual telephone agent.
* verifiable job stability in the employment record.
* a completed bachelor\'s degree or high school diploma from a recognized institution.
* able to work varied shifts, including weekends and holidays.
work environment:
the successful candidate will work in a modern office setting in mexico city.
analista help desk bilingue
job description in spanish with bilingual it support focus.
funciones/resumen:
* soporte it y redes 100% bilingue; brindar soporte y solucionar problemas de estaciones de trabajo, impresoras, redes y aplicaciones.
* soporte/instalación/actualización de productos de software y hardware.
* agregar/eliminar/mantener usuarios en la red; crear inicios de sesión de windows, configurar cuentas de correo electrónico, asignar acceso a aplicaciones y garantizar la seguridad.
* configuración de teléfono de empleado ext./v-mail/grupos de trabajo.
* participar en reuniones del departamento, brindar aportes y sugerencias.
* sugerir ideas de capacitación para los usuarios con base en la resolución de solicitudes de soporte.
* capaz de reaccionar al cambio productivamente y manejar otras tareas o proyectos según lo asignado.
calificaciones y requisitos:
* motivación propia y supervisión limitada.
* manera cortés y receptiva para tratar problemas de la persona que llama.
* conocimientos básicos de hardware de pc y habilidades de solución de problemas.
* conocimientos básicos de windows 10/11 y ms office 365.
* comprensión básica de protocolos de red.
* 0-2 años de experiencia en ti. Grado es un plus pero no requerido. Certificaciones son un plus pero no requeridas.
* capacidad de leer, escribir y hablar inglés con fluidez. Bilingüe (inglés/español) es un plus.
pago/salario: pay: 16,000.00 - 9,000.00 per month; salary: 19,500.00 per month
help desk home office
job text describes help desk home office duties with focus on remote support, 8-hour shifts, and salary details.
actividades/conocimientos:
* habilidades interpersonales excepcionales, enfocado en escucha y cuestionamiento.
* conocimiento práctico de sistemas informáticos, hardware y software.
* solucionar y diagnosticar problemas de ti.
* soporte de mesa de ayuda (l1) para ti en microsoft os, office 365.
* fuerte comprensión del inglés y habilidades de comunicación.
horario:
lunes a viernes, turno de 8 horas, 1 hora de comida, dos días de descanso: domingo y un día más entre semana.
conocimientos:
soporte técnico remoto por teléfono, correo y chat dentro de un centro de llamadas.
ofrecemos:
* salario de 16,000 brutos mensuales
* prestaciones de ley
* equipo de trabajo enviado; demora de 8 a 10 días
tipo de puesto: tiempo completo
salario: 16,000.00 al mes
horario: 8 horas
prestaciones: vacaciones adicionales o permisos con goce de sueldo
experiencia: soporte técnico it: 3 años (obligatorio)
idioma: inglés (obligatorio)
it help desk technician
company overview: milestone technologies is a global it managed services firm that partners with organizations...
job overview: help desk technician to join our it help desk operations team; support mac and pc; standard business hours m-f.
how you will make an impact:
* provide hardware and software it support and education to end users remotely and onsite.
* deploy, manage, and ship inventory of endpoints.
* recover hardware from users.
* troubleshoot client-side network connectivity issues and related tasks.
* support user requests and perform break/fix or remote installations.
* support av for events.
* lead in ticket processes and coach other technicians when workflows deficient.
* understand team metrics and take action based on trends.
* document systems and ensure processes are improved.
* display learning agility and seek feedback to optimize support.
what you need to succeed:
* minimum 1-2 years in a help desk role; vip support preferred.
* advanced knowledge of slack, teams, google workspace.
* knowledge of exchange/google admin; windows issues.
* familiarity with servicenow, zendesk, jira, okta.
* strong interpersonal skills and empathy.
* college degree in a technical program.
* 3-6 years experience with people in a technical context.
* strong english and spanish language skills.
* ability to work from office in mexico city at least 2 days a week.
preferred qualifications:
* experience with enterprise saas (g suite, slack, zoom, okta, simplemdm).
* knowledge of apple products, androids, windows pcs.
* software re-imaging of laptops.
compensation: estimated pay range; exact offers dependent on case specifics.
our commitment to diversity & inclusion:
* milestone strives to create a diverse and inclusive workplace.
* milestone provides equal employment opportunity to all applicants and employees.
what you'll do:
* answer calls, create tickets, resolve software/hardware it incidents within scope.
* document the entire resolution process.
* create tickets for escalation to second-level support.
* use knowledge bases as a resource to resolve incidents.
* follow up on assigned tickets.
* participate in service improvement initiatives.
who you are:
* technical degree or bachelor\'s degree in systems or related field.
* minimum of 1 year of experience providing support via phone.
basic required knowledge:
* windows 10, english advanced, web browsers, servicenow, remote configuration of computers/printers, remote access tools, vpn/desktop setup.
soft skills:
* customer service attitude; ability to resolve incidents quickly or escalate.
* excellent verbal and written communication; willingness to work rotating shifts; confidentiality.
joining dxc and company information for context and culture is included in the original description if relevant to the role.
analista mesa de control / help desk
compañia global de firmas independientes de servicios profesionales, que proveen servicios de auditoría, impuestos y asesoría, busca:
requisitos:
* preparatoria concluida
* experiência mínima de 2 años en atención a clientes, call center
* experiência en soporte a usuarios vía telefónica
* conocimiento en mesa de ayuda
funciones:
* proporcionar personal presencial especializado en servicios de soporte técnico en ti para reestablecer funcionamiento de equipos, mantenimiento, actualizaciones, correo, respaldos, y seguridad.
oferta:
* sueldo base mensual
* prestaciones de ley
* horarios: lunes a viernes
zona: periférico blvrd. Manuel ávila camacho, miguel hidalgo
tipo de puesto: tiempo completo
sueldo: $10,000.00 al mes
juicio de candidaturas:
preguntas de postulación: ¿posees experiência en mesa de ayuda/mesa de control en ti? Menciona tus pretensiones económicas
lugar de trabajo: empleo presencial
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