Descriptionat amazon, we're working to be the most customer‐centric company on earth.to get there, we need exceptionally talented, bright, and driven people.one of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost‐effectively as possible.to meet this goal, we are continually striving to innovate and provide best‐in‐class service levels through excellence performance.amazon is seeking an operations manager in last mile execution, with four key areas that you'll always focus on: safety, quality, customer experience, and productivity of your operation.this role requires working with multiple business and technical teams across the company to manage successful utr performance, drive continuous improvement, and enhance carrier performance.the candidate must be effective in influencing leadership across customer service operations, technology teams, multiple support teams, multiple carrier partners, and senior leadership.responsibilitiesresponsibilities include (but are not limited to)...you will be part of the amazon logistics team, responsible for the day‐to‐day management of the last mile operation in the north region of the country; overseeing the utr operation that focuses on the delivery of amazon orders directly to customers.amazon is seeking a station manager with the chance to be based in hermosillo, sonora, mx.setting and communicating performance goals, creating expectations and objectives to achieve customer promise expectations and ensure accuracy and quality.leading a team of delivery station managers including meetings, training sessions, and assigning job duties.ensuring productivity execution is maximized through training, analysis, and feedback of performance data on a periodic basis.partnering with the amzl delivery station on the road (otr) management team to establish and maintain quality control standards.proactively identifying and leading process improvement initiatives and lean tools.tactical leadership of strategic initiatives.cross‐functional coordination and task tracking.communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program.strategic planning and forecasting to appraise performance and problem resolution.ability to manage multiple complex projects simultaneously.management and execution of cross‐functional projects or components of large programs including data gathering, manipulation and analysis, forward‐looking supply chain approaches, and communication of insights & recommendations.key job responsibilitiesreview the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building's goals.support all safety programs to ensure a safe work environment for all associates and delivery service providers.proactively identify and lead process improvement initiatives and lean tools.supporting a team of on the road (otr) and delivery service providers in weekly management of the last mile operation, including meetings, training sessions, assigning job duties, data analysis, metrics reviews, and communicating with dsps including management representatives and their drivers.basic qualificationsbachelor's degree or equivalent.2+ years of employee and performance management experience.willingness to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.knowledge of advanced english at cefr level b2/c1.preferred qualifications1+ year of experience with performance metrics, process improvement or lean techniques.
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