Bilingual contact center senior specialist – nielsenare you passionate about building strong customer relationships and contributing to groundbreaking research?As a bilingual contact center senior specialist at nielsen, you'll play a vital role in shaping the future of media measurement.you'll be the face of nielsen, interacting with and supporting our valued panel families.this is an exciting opportunity to join a global leader and make a real impact.responsibilitiescultivate and maintain strong relationships with nielsen panel families.conduct engaging phone interviews to verify eligibility and ensure seamless onboarding.guide households on proper equipment installation and maintenance, troubleshooting technical issues remotely.collect accurate device information and ensure data collection integrity.exceed performance goals related to sample quality and customer satisfaction.what you'll bringfluency in both english and spanish (written and verbal) is a must.excellent communication, negotiation, and customer service skills.prior sales experience is a significant plus.strong proficiency in computer skills (ios, windows, google applications), software systems, and basic networking concepts (wifi).exceptional organizational and time management abilities with a proven ability to prioritize tasks.high school diploma or equivalent work experience.what we offercompetitive base salary.above-the-law benefits featuring medical insurance, life insurance, food vouchers, 30 days of christmas bonus, among others.flexible schedules (in-office): we offer a variety of shift options to accommodate diverse needs, while working from our modern office.exact shift details will be discussed during the interview process.join a global leader and contribute to cutting-edge media measurement research.join the nielsen team!Quality assurance specialist – cognizantjob summary: quality assurance specialist.responsibilitiesresponsible for enhancing the qualitative performance of designated resources.identifies improvement areas and devises individual plans to enhance understanding of processes communication and all aspects outlined in the quality monitoring criteria.pinpoints areas for service delivery improvement by effectively managing communication and work tools thereby enhancing resource efficiency.regularly schedules and conducts structured coaching sessions with agents monitoring their progress systematically.ensures identification and remediation of knowledge gaps among individuals mitigating risks associated with inadequate expertise.manages reports addressing non-compliance areas and arranging customized training sessions to rectify knowledge and skill deficiencies among assigned resources.evaluates interactions between assigned resources and customers assessing agents performance regarding service quality across all channels using provided evaluation forms.facilitates knowledge dissemination within the team and provides supplementary support to subject matter experts (smes) and supervisors.cognizant is an equal opportunity employer.all qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.customer support specialist – good faith examswe're redefining how modern clinics deliver care.as a leading platform for good faith exams (gfes) and telemedicine solutions for med-spas, wellness clinics, and medical practices, we offer a seamless, on-demand experience for providers and patients across the u.s.we strive to be the trusted partner that clinics rely on for seamless, high-quality telemedicine services.responsibilitiesact as the primary point of contact for customer support, delivering top-tier service across all communication channels.manage incoming support requests through zendesk, ensuring timely and accurate responses.handle phone inquiries in a professional manner, providing clear and helpful guidance.develop and maintain a strong understanding of our services to offer accurate information and solutions.escalate technical or complex issues to the appropriate internal teams when necessary.maintain detailed and organized documentation of customer interactions and resolutions.what we are looking for2+ years of experience in customer support, client services, or similar roles.experience using zendesk (or similar ticketing systems) is a strong plus.excellent communication skills in english (written and verbal).very tech savvy.empathetic and patient, with a problem-solving mindset and customer-first attitude.comfortable navigating tools like google workspace and crm platforms.strong attention to detail and ability to document support activities clearly.benefitsyear-end bonus (aguinaldo): 30 days.savings fund: 10% (capped at 1.3 umam).grocery vouchers: 10% of base salary (capped at $1,* mxn).life insurance: coverage of $200,000 mxn.operations specialist – trabatraba is building a world where the global supply chain operates at peak efficiency.we are a technology company that enhances the productivity and potential of the industrial supply chain by connecting businesses with reliable workers.our mission is to empower both businesses and workers to reach their full productivity and potential.key responsibilitiesclient coordination: work closely with the territory operations team to understand each customer's unique needs.effective communication: communicate with users on the app to effectively fill open positions.job posting: write and post job descriptions on job boards, social media, and other relevant platforms.high volume calling: make a high volume of calls to workers across different time zones to ensure shift coverage.maintain a positive and persistent approach.flexibility: be adaptable to be placed where there is demand, with little downtime.fast-paced environment: thrive in a fast-paced, results-driven environment where quick decision-making and adaptability are crucial.qualificationsexperience: recent college graduate or 2+ years of professional experience preferred but not required at a fast-paced company in business support, customer support or similar role.skills: excellent communication skills, both verbal and written.work ethic: a strong work ethic.ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines.attitude: enthusiastic and positive attitude and care for our workers.adaptability: ability to thrive in a fast-paced environment.willingness to tackle tasks hands-on.flexibility: willingness to adapt to where demand is highest, with minimal downtime.organization: excellent organization, time management, and prioritization skills.salary range detailsmonthly salary range: 13,500 mxn – 27,000 mxn.bilingual customer support – hrpvjob title: bilingual customer supportlocation: guadalajara (on-site)salary range: $14,000-$16,000 mxn/monthresponsibilitieshandle customer calls efficiently and professionally, providing accurate solutions to inquiries.maintain detailed and accurate records of all customer interactions and resolutions.assist customers with troubleshooting, guiding them through necessary steps.work collaboratively with other departments to upscale, resolve complex issues.uphold a professional, courteous demeanor at all times.requirementsproficiency in both spanish and english (verbal and written).excellent communication and problem-solving skills.strong attention to detail and ability to manage multiple tasks.prior experience in customer service or call support roles is preferred.ability to work in a dynamic and fast-paced environment.experience in marketing and social selling is a plus.customer support associate – specrightresponsibilitiesanswer basic customer technical support requests.troubleshoot errors to provide customers with possible solutions.create new users, reset user passwords, and update user profiles.triage customer support requests to applicable team members as necessary.extract product and packaging specification data from word, excel, and pdf documents.create best practices for future customer support team members.complete ad-hoc tasks to support project managers and business analysts for customer accounts.qualificationsbachelor's degree, which may demonstrate more advanced computer skills, communication abilities and possible industry knowledge.entry-level customer service associates should complete several months of on-the-job training to learn how best to interact and help customers.experienced customer service associates may benefit from some on-the-job training to better learn the specificities of their new role and company.1-3 years of customer support experience required, ideally within manufacturing or tech industries.saas, consumer goods, food & beverage, packaging or supply chain experience required.com knowledge preferred but not required.soft skillsbe an active learner.the desire to dive head first into an early-stage technology environment.attention to detail.highly accountable.time management with respect to managing multiple projects at once.fast learner, team player, can-do attitude, highly organized, execution-oriented, problem solver.positive and inquisitive attitude.customer support – govosgovos is a leading provider of transaction and compliance software for state and local governments to streamline property, licensing, and tax interactions with businesses and citizens.duties and responsibilitiesrespond to support requests escalated from tier 1 from end users having issues with software and hardware devices.be proactive and manage incidents from beginning through final resolution.maintain a high degree of customer service for all support queries and adhere to all service management principles.log all requests and incidents in the call tracking system (service cloud).escalate unresolved issues and ask for help from senior members of the team.contribute to the overall team effectiveness and knowledge by sharing diagnostic advice and procedures with other support techs.at all times remaining professional and focused on the highest degree of customer satisfaction.office hours range from 7 am to 7 pm in guadalajara, mx and periodic assignments outside of normal office hours.other duties as assigned.qualificationsat least 3 years of support experience.experience supporting hardware including desktops, printers, scanners.database experience sql or mysql.xml.effective communication (verbal and written).a+ certification or equivalent experience.nice to havehands on experience working with and supporting the following products and tools: anti-virus software, microsoft office products, ticketing system (i.e., salesforce, servicecloud) a plus, general system administration, experience with basic network troubleshooting.benefitshybrid modality.leadership and career development opportunities.free major medical for employee and dependents.free emergency abroad insurance.free dental insurance.life insurance.paid holidays.christmas bonus.vacation premium.savings fund contribution 13% of month gross base salary up to federal maximum.restaurant card contribution 10% of month gross base salary up to federal maximum.grocery ticket contribution 10% of month gross base salary up to federal maximum.wellness stipend up to * mxp per month.customer support specialist – order processingthe customer support specialist focuses on ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process.this role ensures smooth order processing while handling order intake and verifying accuracy.the customer support specialist will coordinate delivery timelines and arrange logistics, as well as ensure proper billing of invoices.additional responsibilities of this role include providing both sales and customer support by checking inventory and providing necessary documents, as well as preparing quotations and communicating with customers.key responsibilitiesestablishes and maintains the customer order management system.receives orders and conducts pre-audits to ensure order accuracy.send back orders/contracts as necessary.tracks order status and signature confirmation to ensure timely delivery.coordinates delivery of orders.verifies invoices and arranges billing to expedite receipt of payment.provides sales support and completes tasks such as inventory checks, quotation and customer reception as needed.performs other customer support related tasks as required.travels as assigned; annual travel to china required.experience and qualificationsbachelor's degree in international trade, marketing, business or similar field preferred.relevant experience in fields such as foreign trade or import-export companies preferred.excellent verbal and written communication skills, proficient in the english language.maintains composure under pressure in a fast-paced work environment.proven time management, problem-solving and organizational abilities.customer service representative – helpwarehelpware is a technology-driven company with offices worldwide that provides customer experience & operational support for modern companies.our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.primary responsibilitiescheck to ensure that appropriate changes were made to resolve customers' problems.keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.resolve customers' service or billing complaints by performing activities such as exchanging products or services, refunding money, or adjusting bills.complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.refer unresolved customer grievances to designated departments for further investigation.determine charges for services requested, collect deposits or payments, or arrange for billing.contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.order tests that could determine the causes of product malfunctions.obtain and examine all relevant information to assess validity of complaints and to determine possible causes.review claims adjustments with appropriate departments, examining parts claimed to be defective, and approving or disapproving claims.review insurance policy terms to determine whether a particular loss is covered by insurance.compare disputed products or services with original requisitions and information from invoices and prepare invoices for returned products or services.recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.maintain service contracts by scheduling service appointments with customers.schedule and coordinate all service/emergency calls as calls are received.respond to all messages left overnight.other duties as assigned.qualifications6+ months of experience in customer service related field.microsoft office skills.communication, written – ability to communicate in writing clearly and concisely.communication, oral – ability to communicate effectively with others using the spoken word.accountability – ability to accept responsibility and account for his/her actions.customer oriented – ability to take care of the customers' needs while following company procedures.working under pressure – ability to complete assigned tasks under stressful situations.problem solving – ability to find a solution for or to deal proactively with work-related problems.detail oriented – ability to pay attention to the minute details of a project or task.active listening – ability to actively attend to, convey, and understand the comments and questions of others.sales ability – ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.organized – possessing the trait of being organized or following a systematic method of performing a task.friendly – ability to exhibit a cheerful demeanor toward others.honesty / integrity – ability to be truthful and be seen as credible in the workplace.assertiveness – ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.accuracy – ability to perform work accurately and thoroughly.#j-*-ljbffr