Job description - senior manager, learning and development (04c37)
senior manager, learning and development
your potential has a place here with ttec's award-winning employment experience.
as a senior manager, learning and development, working on-site in mexico city, you'll be a part of bringing humanity to business.
#experiencettec
our employees have spoken.
our purpose, team, and company culture are amazing and our great place to work® certification in mexico says it all!
what you'll do
do you have a passion for helping others and giving them peace of mind?
in this role, you will provide coaching, motivation and support to enhance the engagement and success of their team of training specialists in attaining targets and goals.
you'll contribute to the success of the customer experience and the team's overall success.
during a typical day, you'll
achieve 100% of training completion goals
manage day-to-day operations, processes, and reporting
improve the key success metrics associated with training goals
deliver excellent customer service and communication
develop, coach, support, and evaluate the team
ensure the team has tools, systems, and support needed to perform training
what you bring to the role
2-3 years' experience managing training and/or adult learning programs
6+ years' experience in training and/or adult learning
strong coaching skills
data analysis and reporting skills
high customer service orientation
working knowledge of database applications such as ms office (excel, outlook, powerpoint), oracle, kronos, tandberg or ability to learn technology quickly
call center experience
what you can expect
supportive of your career and professional development
an inclusive culture and community minded organization where giving back is encouraged
a global team of curious lifelong learners guided by our company values
ask us about our paid time off (pto) and wellness and healthcare benefits
and yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
visit / for more information.
actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
ttec is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
ttec embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
we aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
we make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
as a global company, we know diversity is our strength because it enables us to view projects and ideas from different viewpoints and allow every individual to bring value to the table in their own unique way.
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