Get ai-powered advice on this job and more exclusive features.direct message the job poster from compucomcompucom systems, inc. provides end-to-end it managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that act like an owner, do the right thing, and have fun doing it!Overviewjob summarywe are seeking a it manager – servicenow to lead our servicenow platform team in the ongoing evolution of our domain-separated, multi-tenant implementation. This individual will be responsible for strategic platform leadership, team development, architecture guidance, and delivery excellence across internal and external customer environments.this is a hands-on leadership role where deep technical expertise in servicenow, platform governance, and cross-team collaboration are essential. The ideal candidate balances execution with vision—guiding the platform toward stability, scalability, and innovation. This role requires a strong technical leader who can balance individual customer needs with platform-wide governance and long-term sustainability.key responsibilitieslead and mentor a team of servicenow developers and system administrators to deliver high-quality, sustainable solutions.own the health, design, and roadmap of compucom’s domain-separated servicenow instance.oversee customer integrations including identity and access management (sso, ldap) and custom configurations.act as the primary point of contact for platform operations and integrations, including coordination with infosec, network, architecture, and client delivery teams.champion best practices in development, documentation, and change control.guide development teams through:ldap and sso/saml configurationsinbound/outbound web service integrations (rest/soap)implementation and support of core modules: incident, problem, change, cmdb, knowledge, and service catalogdrive technical and architectural decisions that support platform sustainability, reusability, and performance across all tenants.serve as escalation point for troubleshooting performance, security, and functionality issues.manage platform upgrades, vendor maintenance windows, failover testing, and patching schedules.maintain and monitor internal and vendor-submitted change requests, including rfc creation and communication.promote and maintain alignment with out-of-the-box (oob) capabilities wherever feasible to reduce technical debt.collaborate with account teams to evaluate customer needs and recommend strategic solutions within platform boundaries.required qualificationsbachelor’s degree in computer science, information systems, or equivalent experience8+ years of relevant it experience, including hands-on development in servicenowexperience managing a multi-tenant or multi-customer servicenow environment, especially in an msp settingsolid background in:ldap and saml authentication setupdemonstrated experience in team leadership, code reviews, and architectural designdemonstrated ability to make strategic platform decisions and push back on unsustainable customizations.strong understanding of platform architecture and operational troubleshootingwe offerattractive salary basemajor medical expense planlife insurancesaving fund: 10% of your base salarychristmas bonus averaging 30 days\' pay for every yeargrocery & restaurant vouchersif you are interested, please send your resume in englishcompucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
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