About oliver wyman
*job overview*:
in this alumni operations and digital infrastructure associate role, you will be responsible for managing the oliver wyman alumni database and utilizing this info to influence the broader alumni strategy; you will also be responsible for managing data-related vendor relationships.
*key responsibilities*:
*data management*
- communicate complex data structures, processes, and requirements
- manage the central alumni database to ensure accuracy, including ways to improve data management processes
- collaborate with marketing and its to manage consent requirements and develop a new subscription center for alumni
- implement quality control processes to identify and fix data inconsistencies
- collaborate closely with crm data team and marketing to manage the alumni database using internal and external sources
*engagement reporting*
- collect, maintain, and report alumni data to support engagement activities
- analyze alumni data and metrics to inform / influence strategic decisions related to alumni communication and engagement initiatives
- collaborate closely with events and marketing teams to increase engagement
- assist with and answer queries related to alumni data and communications
*digital campaign management & metric reporting*
- support the distribution of communications (newsletters, event invitations, etc.) to alumni
- collaborate with marketing teams to establish the procedure and cadence for distributing newsletters to alumni
- utilize existing marketing efforts and communications to engage alumni
- track kpis related to campaigns (open rates, click rates, rsvps, etc.)
- proactively suggest process improvements and automations to alumni related processes
*vendor and platform management*
- identify and evaluate vendors to implement a new online alumni portal
- explore options for data augmentation through third party vendors
- collaborate with data and marketing teams to establish journeys or regular check-ins with alumni to maintain updated information
- manage vendor relationships to ensure deliverables are met on time and within budget
- support the distribution of new digital content through alumni platform(s)
*experience required*:
- 2 - 4 years of experience in data process improvement and automation, specifically in the context optimizing of data distribution workflows and implementing solutions to enhance efficiency and accuracy
- this includes a track record of identifying inefficiencies in data distribution processes and implementing automation solutions to streamline operations and ensure timely and accurate data delivery
- vendor management experience, including identifying and engaging with vendors for data-related services such as data enrichment or online alumni portals
- this involves coordinating data management to vendors, ensuring data accuracy, and managing vendor relationships to meet deliverables
*skills and attributes*:
- crm/marketing automation software or a strong motivation to learn
- tableau, power bi or similar is a plus
- adobe analytics and campaign performance metrics is a plus
- distributing data-driven content to engage alumni and facilitate effective communication
- ensuring the accurate collection and distribution of relevant data
- implementing data quality control processes to maintain data integrity for reporting
- data management and analysis, i.e., actively managing database, including collection, upkeep, and usage to support engagement activities
- analyzing large sets of data, identifying takeaways, and distributing data reports and analysis to relevant stakeholders
- working independently and as part of a team
marsh & mclennan companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including marsh, the insurance broker and risk advisor; guy carpenter, the risk and reinsurance specialist; mercer, the provider of hr and related financial advice and services; and oliver wyman, the management consultancy. With over 81,000 colleagues advise clients in 130 countries and annual revenue of nearly $19 billion, marsh & mclennan companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. Its stock (ticker symbol: mmc) is listed on the new york, chicago and london stock exchanges