Role summary
senior manager of it program management & transformation will lead the successful delivery of cross-functional technology initiatives and drive organizational change and user adoption. This role ensures it-driven projects meet business objectives and are embraced by stakeholders across the organization. You will partner with it leadership, it operations & risk mgmt, functional business teams, external vendors, and change agents to manage program timelines, risks, budgets, and communications, while deploying structured change management to prepare and enable end users.
responsibilities
* lead the planning, execution, and delivery of medium-to-large it projects and programs across infrastructure, applications, saas, and business systems.
* define and manage project scope, schedules, risks, budgets, and deliverables using project management best practices (e.g., agile, waterfall, hybrid).
* coordinate internal teams, third-party vendors, and cross-functional stakeholders to ensure timely, quality delivery.
* prepare and present program status updates and risks to it and business leadership.
* manage vendor engagements, including scope, service delivery, and slas.
* apply structured change management methodologies (e.g., prosci, adkar) to support user readiness and adoption of new systems and processes.
* assess change impacts and develop plans for communication, stakeholder engagement, training, and resistance management.
* develop and deliver change communications in collaboration with corporate communications and business leads.
* act as a partner for senior leaders and project sponsors to help them fulfill their change leadership roles.
* partner with it operations & risk mgmt, it business partners, it pmo, and business stakeholders to align project and change initiatives with broader organizational goals.
* drive a culture of continuous improvement, learning, and shared accountability within the it organization.
* contribute to the development and maturation of it project and change management capabilities, tools, and templates.
* other duties as assigned.
qualifications
* required: 12+ years of progressive experience in it project management, program delivery, or change management roles.
* required: proven experience leading complex it projects or programs involving systems implementation, process transformation, or digital enablement.
* required: formal training and certification in project management (e.g., pmp, pmi-acp, agile product delivery) and/or change management (e.g., prosci, ccmp) strongly preferred.
* required: experience in life sciences, biotech, healthcare, or similarly regulated industries a plus.
* required: excellent communication, facilitation, and stakeholder engagement skills.
* required: ability to navigate ambiguity, work across multiple initiatives, and influence without authority.
* preferred: highly organized and precise, with great attention to detail.
* preferred: skilled communicator with a focus on customer service to resolve issues effectively.
education
* bachelor's degree in information technology, business administration, organizational development, or a related field; master's degree or mba is a plus.
skills
* project management methodologies (agile, waterfall, hybrid).
* change management (prosci, adkar).
* vendor management and sla governance.
* stakeholder engagement and facilitation.
* strategic partnering with it and business leaders.
* strong communication and presentation skills.
additional requirements
* travel up to 5% of time.
* physical demands: sit for long periods at a desk; occasional walking and lifting up to 25 lbs; ability to perform typical office tasks; reasonable accommodations available.
#j-18808-ljbffr