As a lead administrative assistant, you will play a pivotal role in ensuring the smooth operation of our team while also providing administrative support. In addition to your administrative duties, you will be responsible for managing a team administrative assistants. This role offers the opportunity to showcase your leadership skills, contribute to the success of the team, and drive operational excellence.
key responsibilities:
administrative duties:
* provide day-to-day administrative support, including comprehensive calendar management, booking business travel, organizing video conferences, processing expense reports, timesheets, vendor invoices, crm contact data entry and updates, coordinating internal and external events
* coordinate and support project management activities.
* build strong relationships and liaise with internal and external stakeholders.
team leadership and development:
* lead and manage a team of administrative assistants.
* provide guidance, mentorship and onboarding support to team members to ensure high quality output
* teams first point of contact for issue resolution, escalating issues appropriately and respectfully
* assign tasks and ensure timely completion of deliverables.
* conduct performance evaluations and provide feedback to team members.
* identify training and development needs and coordinate relevant training programs.
* provides peer review of documents before final production/distribution to ensure quality control of final product.
* foster a collaborative and inclusive team environment.
* set a positive example and acknowledge good work.
* assist team with setting individual performance goals
* coaches team to help achieve goals, develop skills or improve performance
* collect feedback to write and conduct mid-year and year-end reviews
* work with management to calibrate performance ratings
* coordinate new hire onboarding and integrate new hires into the team
* identify skills/learning gaps for team and suggest training content
* delivers and responds to constructive feedback, implementing changes as needed
* resolve conflicts and address any performance or behavioral issues.
communication and influence:
* identifies and communicates potentially disruptive challenges on the horizon
* independently synthesizes complex information into clear, concise messages
* actively listens and seeks clarifications
* strong sense of discretion with confidential information
* fair and respectful when communicating with others and will challenge or coach those who do not meet the standards
* facilitates productive conversations and debates keypoints with confidence
process improvement:
* identify opportunities for process improvement and implement efficient workflows.
* streamline administrative procedures to enhance productivity and effectiveness.
* collaborate with other administrative assistant leadership and cross-functional teams to implement best practices.
* continuously evaluate and optimize team performance.
* support aa department special projects
profile:
* 5+ years of experience in administrative or customer services roles
* fluency in english required
* proficiency working in microsoft office suite
* proven experience in team management and leadership.
* training and/or workflow coordination experience is a plus
* strong organizational, time and project management skills.
* detail-oriented with a focus on delivering high-quality work.
* ability to multitask and prioritize tasks to deliver results on time
skills and attributes:
* superior written and verbal communication in english
* excellent judgement
* ownership mentality
* detail oriented with a focus on delivering high-quality work
* strong organizational, time and project management skills
* empathetic, courteous, positive demeanor
* ability to multitask and prioritize tasks to deliver results on time
* problem-solving mindset and ability to adapt to changing priorities.
* ability to work independently and collaboratively in a fast-paced environment.
* resourceful and proactive
* team player able to work with different personalities and working styles
* high emotional intelligence
* ability to deescalate conflict
* maintain and respect confidentiality
marsh mclennan (nyse: mmc) es un líder global en riesgos, personas y estrategia, asesorando a clientes en 130 países a través de cuatro negocios: marsh, guy carpenter, mercer y oliver wyman. Con ingresos anuales de $24,000 millones de dólares y más de 90,000 colegas, marsh mclennan ayuda a construir la confianza para prosperar a través del poder de la perspectiva. Para obtener más información, visita marshmclennan.com, o síguenos en linkedin y x.
marsh mclennan se compromete a crear un entorno de trabajo diverso, inclusivo y flexible. Nuestro objetivo es atraer y retener a las mejores personas y abrazar la diversidad de edad, origen, discapacidad, origen étnico, responsabilidades familiares, orientación o expresión de género, estado civil, nacionalidad, estado parental, estado personal o social, afiliación política, raza, religión y creencias, sexo/género, orientación o expresión sexual, color de piel o cualquier otra característica protegida por la ley aplicable.
marsh mclennan está comprometida con el trabajo híbrido, que incluye la flexibilidad de trabajar de forma remota y la colaboración, las conexiones y los beneficios del desarrollo profesional de trabajar juntos en la oficina. Se espera que todos los colegas de marsh mclennan estén en su oficina local o trabajando en el sitio con clientes por lo menos tres días a la semana. Los equipos que trabajan desde la oficina identificarán al menos un día de asistencia presencial a la semana en el que todo su equipo estará reunido en persona.