*join a team recognized for leadership, innovation and diversity*:
- responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
- reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
- provides support to customer/users where the product is highly technical or sophisticated in nature.
- problem solving - problems are identified and solved using existing tech web information, utilizing mínimal imaginative problem-solving skills.
*you must have*
- *bachelor´s degree on engineering, computer science or related*:
- *strong english verbal and written communications skills*:
- *3 to 5 years of tech support experience or related*:
- *excellent customer service skills*:
- *2 years of networks; bacnet, tcp/ip, routers, and switches, etc.*:
*we value*
- *experience with niagara framework is a plus*:
- *experience in installing, commissioning, servicing, and troubleshooting building controls products*:
- *strong continuous improvement mindset, strong leadership impact*:
- *understanding of direct digital controls (ddc) programming (preferred*:
- *demonstrated experience with knowledge management & call center management*:
- *good administration skills*:
- *some experience with a variety of the businesses product programming languages*:
*additional information*:
- * job id*:req
- * category*:customer experience
- * location*:av. Eje 5 norte number 990,mexico city,ciudad de mexico,02230,mexico
- nonexempt