Every day, global payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
*summary of this role*:
responsible for selling merchant services offerings to businesses. Activities include pricing, customer segmentation, customer presentations, account sign-up and activation, and account management. Primarily field sales to area businesses; depending on scale, some business may be conducted over the phone.
*what part will you play?*:
- supervise and lead a team who focus in engaging merchants proactively to position the company's solutions or reactively to solve customer complaints, doubts and issues efficiently and professionally.
- define farming strategies to generate savings and drive new revenue for the company in the managed portfolio.
- develop and continuously improve customer service policies and procedures
- collaborate with other departments (such as technology, marketing, operations) to enhance the customer experience
- define, analyze customer´s performance metrics and define improvement plans
- ensure the execution of actions that improve customer loyalty
- prepare reports for senior management
- train and develop customer service team members, fostering a positive and productive work environment
- stay updated with market trends and best practices in customer service within the financial and technological industries
- ensure the correct utilization of technological tools such as crm or other software to track and manage customer interactions.
*what are we looking for in this role?*:
*minimum qualifications*
- bachelor’s degree in business administration, industrial engineering, finance, accounting or related field.
- leadership experience of 2-4 years in a customer service role or a sales management role, preferably in the financial or technological industry.
- excellent verbal and written communication skills
- ability to work under pressure and manage multiple tasks simultaneously
- strong customer orientation and problem solving skills
- knowledge of software tools for sales and service areas
- proficiency in microsoft excel (familiarity with some advanced functionalities such as pivot tables, vlookup, what if)
- analytical skills and the ability to interpret customer’s data to define actions
- proven ability to lead, motivate and develop teams
- english level b1-b2
*what are our desired skills and capabilities?*:
- skills / knowledge - developing professional expertise, applies company policies and procedures to resolve a variety of issues.
- job complexity - works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
- supervision - normally receives general instructions on routine work, detailed instructions on new projects or assignments.
- industry knowledge - knowledge of the merchant payment industry
- decision maker - advanced ability to be an effective problem solver and act quickly to resolve issues
- communication - effective listener and communicator who is able to establish long lasting customer relationships
global payments inc. is an equal opportunity employer.
headquartered in atlanta, georgia with more than 8,500 employees worldwide, global payments is a member of the s&p 500 with merchants and partners in 30 countries throughout north america, europe, the asia-pacific region and brazil.