OverviewPosition available in Queretaro and Las FuentesRecruiter: Alma MartinezPosition Summary StatementPosition required to fulfill with Regional Training and Learning needs.
New Hire Onboarding process and Multiskill migration.
Continuous Education and Learning Solutions provider.Detailed ResponsibilitiesTrain Member Services staff (Americas), providing in-depth knowledge and working tools to effectively handle Member/Customer call requests.Responsible in ensuring that Member Services department staff is provided all information and any updates to be able to assists our Customers and Members effectively.Develop training material, knowledge base maintenance, agendas recurrent review and maintenance.Interpret/clarify all Member Rules of Conduct, Member Application, and other Herbalife-published information.Training reports fulfillment (Dashboard, Activity Log, Training Planner, Kirk Patrick Methodology) This person will be assigned special projects as needed, i.e. UAT, research, SKU testing, attend meeting, and/or assist with answering callsQualificationsSkills:Ability to manage multiple projects and manage admin workStrong communication skills (verbal and written)Bilingual Level C1-C2 (Required)Strong leadership skillsCommitment and flexibilityExpert in Sales and Marketing PlanIntermediate Microsoft Office (Excel, PowerPoint, Forms, Word)Ability to solve problems, meet deadlines under general supervisionAbility to think strategically, analyze data and develop innovative solutionsExperienceTraining Experience within Call Center IndustryLearning and Development experienceInstructional Design certificationEducationBachelor's degreeInternal Candidates Only90 QA Score in the last 3 months.Expert in Sales and Marketing Plan.Términos y condiciones de uso Política de Cookies Política de privacidad
📌 Trainer, Bilingual, Americas
🏢 Herbalife
📍 San Pedro Tlaquepaque