Job informationdepartment nametraining & devjob typefull timeindustryinsuranceservice now ticketinc1346090modalityhybridwork experience1-3 yearsassigned recruiter contactdate opened09/18/2025citytijuanastate/provincebaja californiacountrymexicozip/postal code22010job descriptionresponsible for translating operational and adult learning needs into effective learning solutions. Their main role is to create, update, and manage training content that enables ambassadors to successfully perform their duties, ensuring that the learning is relevant, clear, didactic, and aligned with business objectives. This role acts as a bridge between technical knowledge and learning experience, collaborating with trainers, operational leaders, and other departments to develop materials that address different learning styles and operational contexts.design, develop, and manage training content to ensure that ambassadors can perform their roles successfully. Guarantee the relevance, effectiveness, and accuracy of training materials, working closely with the training team and other key areas.job responsibilities and functionsadministrative responsibilitiesmanage learning management systems (lms), including course assignments and tracking user progress.periodically audit training materials to ensure their effectiveness, relevance, and accuracy.instructional responsibilitiesdesign and develop high-quality, engaging, and interactive training content in various formats: manuals, presentations, visual aids, videos, online courses, activities, and assessments.create learning objects tailored to different learning styles and teaching techniques.identify knowledge gaps and collaborate with trainers, training supervisors, and managers to update or enhance existing materials.work collaboratively with facilitators, team leaders, and operational agents to ensure the relevance of the content.organizational responsibilitieslive and promote icaret values inside and outside the classroom.promptly escalate relevant situations that arise during training to management or support teams (hr, wf, ta, facilities).participate in company projects and initiatives focused on ambassador development.identify and report behaviors requiring additional follow-up.attend departmental or organizational meetings and provide timely and supplementary information.requirementsbachelor's degreeadvanced english levelspecialized knowledgecontent creation tools: articulate 360 / rise 360 / storyline or other authoring toolslearning management systems (lms)adobe creative cloud, canva, genially or other multimedia toolsai design toolsinstructional design methodologiescommunity managementcomputer knowledgems office: word, excel, powerpoint, forms (advanced)ms teams (intermediate)project management tools (intermediate)experience: 1 year of experience in education, design, content development related fieldsattention to detailorganizedleadership skillsbenefitscompetitive weekly salaryexcellent location (zona río, tijuana)legal benefitschristmas bonussavings fundprofit sharing (ptu)vacation daysvacation premiumextra paid days offprivate medical insurance and preventative carefriendly work environmentfinancing and discounts at local restaurants and coffee shopsgrowth opportunities