Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: operational,
clerical, mechanical/electrical, supervisory, secretarial, professional, advisory and deputy
management. Management responsibilities include disciplinary action up to and including dismissal."
General job description
selects, trains, supervises, evaluates, and motivates a subordinate staff which includes service agent, sr. Service agent, courier/handler, and couriers to maintain an efficient and effective operation.
Controls and effectively utilizes manpower through planning, organizing, and scheduling to minimize loss of time, working within the framework of the capital and operating budgets.
Monitors station performance reports; performs in-house and vehicle package audits; and monitors package sort.
Ensures compliance with applicable company policies and operating procedures.
Monitors and verifies delivery records, courier pick manifests, billing documents, case sales recap, and petty cash reports.
Ensures emergency support, safety procedure compliance, country labor law compliance, and any other management support necessary for the effective operation of the station.
Coordinates oda deliveries with outside ground agents.
Provides subordinates with information on pay, benefits, company policies, practices, and all other operations and personnel related issues.
Minimum requirements
minimum education:
two years (2) years college degree/equivalent.
Proficiency in english (600 toeic points).
Minimum experience
five (5) years business experience, including two (2) years previous experience in the airline or transportation industry.
Previous supervision/management experience in the service industry strongly preferred.
Minimum required skills
excel