Overview
for more than 125 years, we have pursued our purpose by driving the world of health™. We are relentlessly committed to a promising future through the development of innovative technologies, services, and solutions, helping the healthcare community improve safety and increase efficiency. It takes the imagination and passion of all of us at bd—from manufacturing to marketing our products—to see the impossible and find transformative solutions that turn our dreams into possibilities—for people today, tomorrow, and in the future.
Functions and responsibilities
perform dhr review/evaluation.
Update complaint data base system (track wise).
Perform photo evaluation complaints.
Give support to the investigators.
Demonstrate initiative to isolate situations.
Prepare the information for staff and manufacturing evaluation meeting.
Update daily the dhr report.
Update weekly total complaints report.
Provide daily information in regards of complaints to appropriate personnel.
Give support to divisions with information such as complaints, dhrs, as requested.
Ensure customer complaint evaluations are answered in a timely manner.
Prepare weekly complaints reports.
Support investigation of root cause analysis of complaints.
Maintain good communication with division contacts.
Prepare monthly and quarterly complaints reports.
Prepare the booklet for management review meetings.
Support/participate as required when there is a third‑party audit.
Identify areas of opportunity within the facility.
Report negative trends.
Request to send samples to the investigator when supplier requests.
Perform memo as requested.
Perform return material authorization as requested.
Report rmas information.
Participate in rmas meetings as requested.
Participate as staff in annual quality week and inspire quality week.
The complaint technician has the authority and total responsibility of dhr review and to maintain the trackwise system.
Education and experience
engineer degree.
1 year or more related experience in quality systems and manufacturing processes.
Knowledge and skills
knowledge in manufacturing and quality environments and customer services.
Good communication skills.
Dynamic.
Positive attitude with good interpersonal and organizational skills, adept at problem solving, responsible, and able to work under pressure.
Ability to communicate both verbally and in writing in english (required).
Bd values equity in the workplace, without discrimination against any disability, social class, ethnicity, age, religion, gender identity, or sexual orientation.
Primary work location: mex reynosa
work shift: (information not provided)
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