It specialistmonterrey, mexico (hybrid)we are looking for a bright, motivated, and detail-oriented it specialist to provide technical supportto a diverse range of customers across industries. The ideal candidate can multitask effectively in afast-paced environment with minimal supervision and demonstrates excellent troubleshooting,communication, documentation, and customer service skills.ideal candidates will demonstrate a strong technical acumen, are solution oriented, understandthe critical importance of good documentation, and take a team-oriented approach to supportingusers and a variety of technologies. Experience in the m365 stack is essential as well as other 3rdparty vendor software applications. You must have a rudimentary understanding of active directoryadministration as well as past experience routing or managing tickets from a ticketing system.requirements:minimum 3+ years experience in a desktop/help desk support role or related workservice desk or support center experiencebachelor's degree in computer science or related field from an accredited 4-year universitymicrosoft desktop operating systems - windows 10, windows 11experience with all microsoft office products including the m365 stackexperience with rmm tools such as kaseyaexperience performing administration of microsoft 365 / office 365 tenantsunderstand microsoft 365 saas solutions (sharepoint online, exchange online, ms teams, etc.)comfortable liaising with stakeholders from all levels, client-facing and internallydriven to learn, grow into a bigger role and take on more responsibilitiesexhibit strong motivation, self-direction, commitment, sense of service and integrityproficiency in english and spanishresponsibilities:resolution of end user issuesprovide guidance and it planning for clientsupdate tickets with accurate and timely information following specified protocol for ticket maintenanceability to create accurate documentation of all activities a mustproactive technical support services through the use of automationinvolvement in strategic planning of clients' use of ittroubleshoot user and system problems over the phone with remote control technologiesthe ability to manage, maintain, troubleshoot and support our client's equipment, softwareand servicesdesirable:virtualization technologiesbackup management experiencemicrosoft certificationsmac osx/macos/ios experienceawareness of cisco iosms teams and sharepoint end user supportexperience having worked with law firms and lob apps like imanage, worldox, etc.current cisco networking or security certificationsvmware vsphere certifications (vcp is a plus)experience with barracuda productsproject experience with large scale laptop deployments, m365 migrations, software upgrades and virtualization/consolidation a plus*all resumes must be submitted in english to be considered for this positionwe offer the opportunity to work with a friendly team, grow in this role and develop upon thecurrent skills you already have. You will be working with team members located in the us and grand supporting msp customers throughout the us and around the globeempist is a 25-year-old global company with us locations in the heart of the loop in downtownchicago near all major transportation, downtown elmhurst on york road and an office in phoenix,az. We also have our european hq in athens, greece. We have been named to the inc 500/5000list for 8 out of the last 9 years which recognizes the fastest-growing, privately held businessesacross the nation. We've also been chosen as one of the 501 most influential msps in the world(#73 in 2024) recognized on the channel futures 501 list for 10 straight years.