Multinational company specialized in assistance services (home, medical, roadside, travel, health, and more) is offering aOperations Manager- Bilinguall Call CenterThis role will be responsible for leading the Bilingual Call Center Operations, including managing the budget, ensuring operational compliance, and addressing administrative matters.ResponsibilitiesMeasure the effectiveness of all processes (budget, operations, and management).
Contribute to the company's strategic growth as part of the executive team.Coordinate interdisciplinary initiatives and projects.Lead and retain Call Center Agents who provide assistance services.Supervise and coach Agents; performance reviews, and development plans to improve productivity and quality.RequirementsBachelor's degree in Business Administration, Engineering, or related field.At least five years of managerial experience in the insurance or assistance services industry (preferred).
Conversacional and written english.We OfferCompetitive salary aligned with a managerial level.Legal benefits.Permanent contract.Career development plan and continuous training.Full-time position.LocationAv.
Paseo de la Reforma 250, Torre Niza, Colonia Juárez, Cuauhtémoc, Mexico City, C.P
📌 Operations Manager Bilinguall Call Center
🏢 IGS I Integral Group Solution
📍 Xico