Founded in 1982, wpo is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. Description: workplace options has an exciting opportunity for a senior account manager, latam, in mexico city. This would be a fully remote position. The primary role of senior account manager is to account manage a portfolio of clients, including business to business, third party and global clients. The position requires proactive account management, the ability to build strong business relationships and to professionally represent workplace options. The job holder is expected to retain existing business and generate additional revenue through up-sales and expansions of workplace options’ products and services. The position will involve regular travel throughout the latam region and occasional travel to the us and other locations. Responsibilities: - providing account management for clients throughout the latam region. - upselling and consultative cross-selling. - close liaison with operations colleagues located in our global service centers. - working effectively with wpo account managers in the us, europe and asia as part of our integral account management team generally and in the management of specific global accounts. Working across global time zones when required. - developing and implementing account management plans, including portfolio analysis, client contact, activity cycles, client retention and expansion activity. - developing strong pro-active client relationships, understanding customer business requirements and exceeding customer expectations. - generating growth within the assigned client portfolio by value-added solution sales of additional products and services to achieve set annual targets. - undertaking planning and launch activity for new clients and supporting existing clients with on-going initiatives and contact activity. Providing clients with utilization reporting, trend analysis and consultation to maximize the value of our services for the client. - taking a lead role in responding to requests from clients for contract renewals and tenders relating to the assigned client portfolio. - developing strong relationships with workplace options colleagues in all our territories. Active participation in supporting workplace options’ business objectives, projects and initiatives. J-18808-ljbffr