Job overview
the director of road service and outside maintenance is responsible for managing a team that ensures maximum equipment availability while minimizing costs. This position requires excellent vendor management and negotiation skills, as well as the ability to identify process improvement opportunities.
key responsibilities
* manage outside maintenance activities to ensure maximum equipment availability and minimal costs.
* deal with multiple issues simultaneously, including conflict resolution with drivers, support departments, and vendors.
* handle urgent situations in a professional manner.
* lead a team of 30 people in a call center environment to deliver exceptional customer service to drivers.
requirements
* 4-year degree or business-related field and commensurate work-related experience.
* mechanical and technical knowledge.
* transportation industry experience.
* proficient with microsoft office suite.
* broad understanding of transportation processes and standards.